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مؤسسة نقود إلكترونية · المملكة المتحدة
According to the Payments Terms of Service on the official Airbnb website, Airbnb Payments UK is Airbnb Payments UK Ltd., an Airbnb group company that provides payment services to Airbnb users whose country of residence is the United Kingdom or Switzerland; residents of the EEA are served by Airbnb Payments Luxembourg S.A. and other regions by other group payment companies. The company acts as a payment collection agent that collects booking amounts for stays and experiences from guests on behalf of hosts and sends host payouts to the chosen payout method; the collection service for hosts falls under the Payment Services Regulations 2017. The site states that Airbnb Payments UK Limited is authorised and regulated by the FCA as an Electronic Money Institution (FRN 900596), with its registered office at 280 Bishopsgate, London. The services are provided through the Airbnb website and mobile app; there is no separate account product. This information is the company's own statement.
تُصنَّف بلاغات المستخدمين المنشورة على الإنترنت حسب الموضوع. تُظهر الرسوم البيانية كيفية توزّع البلاغات؛ وهي مجمَّعة من السجلات على Trustpilot وWikiFX وŞikayetvar، وتُحتسب سجلات الشخص الواحد مرة واحدة.
الفترة المراجَعة: يونيو 2026 – أكتوبر 2026
مرتفع — مستوى الشكاوى
تلقّت 32% من المؤسسات التي لديها سجلات شكاوى عددًا أكبر من الشكاوى مقارنةً بهذه المؤسسة.
حسب الموضوع — أخرى: مرتفع جدًا · السحب والمدفوعات: مرتفع · دعم العملاء: مرتفع جدًا · الرسوم والعمولات: مرتفع جدًا · حظر الحسابات وتجميدها: متوسط
The complaint distribution is based on the latest 1-star reviews on Airbnb's (airbnb.co.uk) Trustpilot page (85) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Airbnb name are left out. Across the complaints, refused refunds, damage claims and held host payouts, as well as cancelled stays or listings that differed from the advert stand out.