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According to its official website, Cambridge Building Society (The Cambridge) is an independent, member-owned mutual that has helped people have a home and provided a safe place for savings since 1850, 175 years; customers become members with a vote at the AGM. It is headquartered in Cambridge. Savings include instant access accounts, fixed rate and tracker bonds, Cash ISAs, regular savers, children's accounts and business accounts; lending covers first-time buyers, remortgaging, buy-to-let, shared ownership, self-employed and retirement interest-only mortgages, plus 'Rent to Home', which turns part of the rent into a future deposit. The Instant Access Account requires at least GBP 100 to open. Accounts are managed online, through The Cambridge Money App, in store, by phone and by post. According to the Bank of England list and the FCA register, it is authorised by the PRA and regulated by the FCA and the PRA; the site publishes an FSCS information sheet. This information is the company's own statement.
تُصنَّف بلاغات المستخدمين المنشورة على الإنترنت حسب الموضوع. تُظهر الرسوم البيانية كيفية توزّع البلاغات؛ وهي مجمَّعة من السجلات على Trustpilot وWikiFX وŞikayetvar، وتُحتسب سجلات الشخص الواحد مرة واحدة.
الفترة المراجَعة: مايو 2021 – أكتوبر 2026
منخفض — مستوى الشكاوى
تلقّت 60% من المؤسسات التي لديها سجلات شكاوى عددًا أكبر من الشكاوى مقارنةً بهذه المؤسسة.
حسب الموضوع — القروض وبطاقات الائتمان: مرتفع · حظر الحسابات وتجميدها: متوسط · دعم العملاء: متوسط · أخرى: متوسط · السحب والمدفوعات: منخفض
The complaint distribution is based on the 1-star reviews on the Cambridge Building Society Trustpilot page (13) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Cambridge Building Society name are left out. Across the complaints, delays and costs in remortgage and valuation processes, online banking access problems and lockouts, and poor customer service stand out.