ForexQ.com
ForexQ.com
According to its official website, Castle Trust Bank was launched in 2012 to offer investment products and specialist mortgage finance, moved into point-of-sale finance in 2017 by buying Omni Capital Retail Finance, and became Castle Trust Bank after receiving its banking licence in June 2020. The entity behind the brand is the UK-incorporated Castle Trust Capital plc, with its registered office in London. The bank offers personal customers fixed-rate and notice savings accounts and Cash ISAs, managed through an online portal and a mobile app, with a minimum opening balance of 1,000 GBP. It also provides bridging loans and buy-to-let mortgages through intermediaries only, and point-of-sale finance for retailers under the Omni brand. According to the Bank of England list and the FCA register, Castle Trust Capital plc is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. The site states that eligible deposits are protected by the FSCS up to 120,000 GBP. This information is the company's own statement.
تُصنَّف بلاغات المستخدمين المنشورة على الإنترنت حسب الموضوع. تُظهر الرسوم البيانية كيفية توزّع البلاغات؛ وهي مجمَّعة من السجلات على Trustpilot وWikiFX وŞikayetvar، وتُحتسب سجلات الشخص الواحد مرة واحدة.
الفترة المراجَعة: يوليو 2020 – أكتوبر 2026
مرتفع جدًا — مستوى الشكاوى
تلقّت 12% من المؤسسات التي لديها سجلات شكاوى عددًا أكبر من الشكاوى مقارنةً بهذه المؤسسة.
حسب الموضوع — السحب والمدفوعات: مرتفع جدًا · حظر الحسابات وتجميدها: مرتفع جدًا · دعم العملاء: مرتفع جدًا · أخرى: مرتفع · القروض وبطاقات الائتمان: مرتفع
The complaint distribution is based on the 1-star reviews on the Castle Trust Bank Trustpilot page (94) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Castle Trust name are left out. Across the complaints, delayed or mishandled Cash ISA transfers, online login and account-opening problems, and unanswered messages and long phone waits stand out.