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According to its official website, Harpenden Building Society was formed in Harpenden in 1953 by a group of local businesspeople and is an independent mutual owned by its savers and borrowers; it says it has branches in Hertfordshire and Bedfordshire (Harpenden, Leighton Buzzard, Radlett). It offers instant access, notice, fixed rate bond, Cash ISA, regular saver, young savers, trust, business and SIPP cash accounts. It describes itself as a specialist mortgage lender that assesses cases individually; it provides residential, holiday let and second home, self-build and limited company buy-to-let mortgages through intermediaries only. Accounts are managed through the Harpenden Online platform; some accounts, such as the Online ISA, can be opened with GBP 1. According to the Bank of England list and the FCA register, it is authorised by the PRA and regulated by the FCA and the PRA; the site states that eligible deposits are covered by the FSCS. This information is the company's own statement.
تُصنَّف بلاغات المستخدمين المنشورة على الإنترنت حسب الموضوع. تُظهر الرسوم البيانية كيفية توزّع البلاغات؛ وهي مجمَّعة من السجلات على Trustpilot وWikiFX وŞikayetvar، وتُحتسب سجلات الشخص الواحد مرة واحدة.
الفترة المراجَعة: أغسطس 2021 – أكتوبر 2026
منخفض — مستوى الشكاوى
تلقّت 66% من المؤسسات التي لديها سجلات شكاوى عددًا أكبر من الشكاوى مقارنةً بهذه المؤسسة.
حسب الموضوع — أخرى: متوسط · السحب والمدفوعات: منخفض · دعم العملاء: متوسط · القروض وبطاقات الائتمان: مرتفع
The complaint distribution is based on the 1-star reviews on the Harpenden Building Society Trustpilot page (8) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Harpenden Building Society name are left out. Across the complaints, cuts to savings interest rates, errors in ISA opening and transfers, and service towards elderly customers and unanswered requests stand out.