الاسم القانوني للشركةPayward Ltd. · Payward Services Limited · Crypto Facilities Ltd · Payward Europe Solutions Limited
سنة التأسيس2011
المقر الرئيسي / دولة التسجيلLondon, United Kingdom
الموقع الإلكترونيwww.kraken.com
آخر تحقق08.10.2026
According to its official website, Kraken is a cryptocurrency exchange operating since 2011 that says it is trusted by more than 13 million people worldwide; its parent company is Payward, Inc. In the UK, the digital asset exchange and custody services are provided by Payward Limited, which is registered with the FCA as a cryptoasset firm under the Money Laundering Regulations (MLR). This registration is an anti-money-laundering registration, not an investment-services licence. Client funds are held by Payward Services Limited, which is authorised by the FCA as an electronic money institution; Crypto Facilities Ltd (Kraken MTF) is an FCA-authorised investment firm that offers certain cryptoasset services to eligible clients. In Europe, Payward Europe Solutions Limited and Payward Global Solutions Limited are authorised by the Central Bank of Ireland as crypto-asset service providers under MiCA, and Payward Europe Digital Solutions (CY) Limited holds a CySEC licence; in the US, Payward Interactive, Inc. is registered with FinCEN and state regulators. The site says it offers spot crypto trading, futures, margin trading, staking, tokenised stocks (xStocks) and institutional OTC, custody and prime services, and that products vary by country. This information is the company's own statement.
النطاقRegistered with the FCA as a cryptoasset firm under the Money Laundering Regulations: PAYWARD LTD. (FRN 928768); registered since 23 Nov 2021.
الحالةموثّق
FCA (المملكة المتحدة)
رقم الترخيصFRN 1010381
حامل الترخيصPAYWARD SERVICES LIMITED
النطاقListed in the FCA register as an Authorised Electronic Money Institution under PAYWARD SERVICES LIMITED (FRN 1010381) since 20 Feb 2025.
الحالةموثّق
FCA (المملكة المتحدة)
رقم الترخيصFRN 757895
حامل الترخيصCrypto Facilities Ltd
النطاقListed in the FCA register under Crypto Facilities Ltd (FRN 757895); status Authorised since 6 Apr 2017. It holds permissions to operate a multilateral trading facility (MTF), safeguard assets and arrange deals in investments.
الحالةموثّق
CBI (أيرلندا)
رقم الترخيصLEI 254900641D8KNHUZYX24
حامل الترخيصPayward Europe Solutions Limited
النطاقAuthorised by the Central Bank of Ireland on 25 Jun 2025 according to ESMA's MiCA register of crypto-asset service providers; covers custody, exchange of crypto-assets, and execution and transmission of orders.
الحالةموثّق
CBI (أيرلندا)
رقم الترخيصLEI 9845003D98SCC2851458
حامل الترخيصPayward Global Solutions Limited
النطاقAuthorised by the Central Bank of Ireland on 25 Jun 2025 to operate a trading platform for crypto-assets, according to ESMA's MiCA register of crypto-asset service providers.
الحالةموثّق
CySEC (جمهورية قبرص)
رقم الترخيص342/17
حامل الترخيصPayward Europe Digital Solutions (CY) Limited
النطاقLicence 342/17 listed in the CySEC register under Payward Europe Digital Solutions (CY) Limited (formerly I.F. Greenfields Wealth Ltd); licence date 13 Nov 2017.
الحالةموثّق
شكاوى المستخدمين
تُصنَّف بلاغات المستخدمين المنشورة على الإنترنت حسب الموضوع. تُظهر الرسوم البيانية كيفية توزّع البلاغات؛ وهي مجمَّعة من السجلات على Trustpilot وWikiFX وŞikayetvar، وتُحتسب سجلات الشخص الواحد مرة واحدة.
الفترة المراجَعة: يونيو 2025 – أكتوبر 2026
السحب والمدفوعات: 79
شروط الحساب والتداول: 9
إغلاق الحساب: 3
دعم العملاء: 2
أخرى: 1
مرتفع — مستوى الشكاوى
تلقّت 26% من المؤسسات التي لديها سجلات شكاوى عددًا أكبر من الشكاوى مقارنةً بهذه المؤسسة.
حسب الموضوع — السحب والمدفوعات: مرتفع جدًا · شروط الحساب والتداول: مرتفع · إغلاق الحساب: مرتفع جدًا · دعم العملاء: مرتفع · أخرى: متوسط
The complaint distribution is based on the latest 1-star reviews on Kraken's Trustpilot page (92) and Şikayetvar (2) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Kraken name are left out. Across the complaints, withdrawals and transfers held for review, funds stuck in restricted or frozen accounts and the inability to reach a human agent stand out.
المصادر وسجل التحقق
المصادر الرسمية للشركةkraken.com — about, legal disclosures, support: cash deposit options (updated 1 Oct 2026)
سجلات الجهة الرقابيةFCA — PAYWARD LTD., FRN 928768 · FCA — PAYWARD SERVICES LIMITED, FRN 1010381 · FCA — Crypto Facilities Ltd, FRN 757895 (register.fca.org.uk) · ESMA MiCA CASP register — Payward Europe Solutions Limited and Payward Global Solutions Limited (CBI) · CySEC — Payward Europe Digital Solutions (CY) Limited, licence 342/17 (cysec.gov.cy)
السجل التجاريCompanies House — PAYWARD LTD., company no 08593670, incorporated 2 Jul 2013
مصادر آراء المستخدمينTrustpilot · Şikayetvar · WikiFX
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