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According to its official website, Marsden Building Society was founded on 29 February 1860 in Nelson, Lancashire as the Great and Little Marsden Permanent Benefit Building Society and describes itself as the largest Lancashire-based building society. Its principal office is at 6-20 Russell Street, Nelson, and it has eight branches across Lancashire. It offers easy access, notice, branch and online savings, Cash ISA, Junior Saver, affinity and business deposit accounts. On the mortgage side it serves existing customers with product switches; new customers cannot apply directly and are referred to Mortgage Advice Bureau, and it lends on Guernsey properties through SPF Private Clients. It also arranges home and landlord insurance and funeral planning. Accounts are managed through the online savings service; the Junior Saver can be opened with GBP 1. According to the Bank of England list and the FCA register, it is authorised by the PRA and regulated by the FCA and the PRA; the site states that it is a member of the FSCS. This information is the company's own statement.
تُصنَّف بلاغات المستخدمين المنشورة على الإنترنت حسب الموضوع. تُظهر الرسوم البيانية كيفية توزّع البلاغات؛ وهي مجمَّعة من السجلات على Trustpilot وWikiFX وŞikayetvar، وتُحتسب سجلات الشخص الواحد مرة واحدة.
الفترة المراجَعة: أكتوبر 2020 – أكتوبر 2026
منخفض — مستوى الشكاوى
تلقّت 60% من المؤسسات التي لديها سجلات شكاوى عددًا أكبر من الشكاوى مقارنةً بهذه المؤسسة.
حسب الموضوع — أخرى: متوسط · الرسوم والعمولات: مرتفع · السحب والمدفوعات: منخفض · دعم العملاء: متوسط · القروض وبطاقات الائتمان: مرتفع · حظر الحسابات وتجميدها: منخفض · المعاملات غير المصرّح بها: مرتفع جدًا
The complaint distribution is based on the 1-star reviews on the Marsden Building Society Trustpilot page (13) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Marsden Building Society name are left out. Across the complaints, mortgage fees and application processes, savings and mortgage rate changes, and delayed ISA transfers stand out.