ForexQ.com
ForexQ.com
According to its official website, Mukuru is an Africa-focused money transfer and financial services brand; the site says it has been trusted for 20 years and serves more than 17 million customers. From the United Kingdom, money can be sent to bank accounts or mobile wallets in more than 20 countries including South Africa, Zimbabwe, Kenya, Nigeria, Ghana, Ethiopia, Somalia, Zambia, Malawi, India, Bangladesh and China; for businesses it offers MukuruPay, collections and disbursements. According to its terms of use, the Mukuru Money Transfer Service is operated by Remitix Limited under the trading name Mukuru; Remitix Limited is registered in England (company no 05270734, registered office in Paulton, Bristol) and is an Authorised Payment Institution registered with the FCA (FRN 576623). The site footer states that Mukuru Financial Services (Pty) Ltd in South Africa is an authorised financial services provider (FSP 45517) and a registered credit provider. The service is offered to individual and business customers through mobile apps (iOS, Android, Huawei) and online. This information is the company's own statement.
تُصنَّف بلاغات المستخدمين المنشورة على الإنترنت حسب الموضوع. تُظهر الرسوم البيانية كيفية توزّع البلاغات؛ وهي مجمَّعة من السجلات على Trustpilot وWikiFX وŞikayetvar، وتُحتسب سجلات الشخص الواحد مرة واحدة.
الفترة المراجَعة: نوفمبر 2022 – أكتوبر 2026
مرتفع جدًا — مستوى الشكاوى
تلقّت 15% من المؤسسات التي لديها سجلات شكاوى عددًا أكبر من الشكاوى مقارنةً بهذه المؤسسة.
حسب الموضوع — السحب والمدفوعات: مرتفع جدًا · دعم العملاء: مرتفع جدًا · أخرى: مرتفع · الرسوم والعمولات: مرتفع جدًا · حظر الحسابات وتجميدها: متوسط · القروض وبطاقات الائتمان: مرتفع · المعاملات غير المصرّح بها: مرتفع جدًا
The complaint distribution is based on the latest 1-star reviews on Mukuru's Trustpilot page (93) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Mukuru name are left out. Across the complaints, delayed or undelivered transfers and refunds, unreachable support, fees and rates, and claims of unauthorised card use stand out.