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According to its official website, Saffron Building Society traces its roots to the 'Saffron Walden Second Building Society' founded in Saffron Walden in January 1849 and, after several mergers, took its current name in September 2006; it is a mutual building society that says it is owned by its members and has no external shareholders. Its head office is at Saffron House in Saffron Walden, Essex, and it has branches across Essex, Hertfordshire and Suffolk. It offers fixed rate bonds and loyalty ISAs, online savers, monthly income bonds, notice and regular saver accounts, children's, community and charity accounts and business savings accounts; the Online Bonus Saver can be opened with GBP 1. Its mortgage range covers first-time buyers, buy-to-let, self-build, self-employed and contractor borrowers, returning expats, retirement and high-income borrowers, plus property development finance. Accounts are managed online, through the mobile app, in branch, by phone and via webchat. According to the Bank of England list and the FCA register, it is authorised by the PRA and regulated by the FCA and the PRA (the site notes that commercial and investment buy-to-let mortgages fall outside this); the site states that accounts are protected by the FSCS. This information is the company's own statement.
تُصنَّف بلاغات المستخدمين المنشورة على الإنترنت حسب الموضوع. تُظهر الرسوم البيانية كيفية توزّع البلاغات؛ وهي مجمَّعة من السجلات على Trustpilot وWikiFX وŞikayetvar، وتُحتسب سجلات الشخص الواحد مرة واحدة.
الفترة المراجَعة: يناير 2019 – أكتوبر 2026
متوسط — مستوى الشكاوى
تلقّت 45% من المؤسسات التي لديها سجلات شكاوى عددًا أكبر من الشكاوى مقارنةً بهذه المؤسسة.
حسب الموضوع — حظر الحسابات وتجميدها: مرتفع جدًا · القروض وبطاقات الائتمان: مرتفع جدًا · دعم العملاء: مرتفع جدًا · السحب والمدفوعات: متوسط · أخرى: مرتفع
The complaint distribution is based on the 1-star reviews on the Saffron Building Society Trustpilot page (55) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Saffron Building Society name are left out. Across the complaints, online account opening stuck at the password step and login lockouts, mortgage applications that dragged on or were declined late, and unanswered calls and messages stand out.