Hauptsitz / Land der RegistrierungLondon, United Kingdom
Websitewww.bitpanda.com/en-gb
Zuletzt geprüft08.10.2026
According to its official website, Bitpanda is an investment platform founded in Vienna in 2014 by Eric Demuth, Paul Klanschek and Christian Trummer, which says it serves more than 7 million customers. The entity serving the UK is Bitpanda Broker UK Ltd at Atlantic House in London; the UK site offers retail users buying, selling and swapping of more than 600 cryptoassets, Bitpanda Crypto Index (BCI) products, savings plans, staking and limit orders, with a 24-hour cooling-off period before the first trade under UK rules. The site says Bitpanda Broker UK Ltd is registered with the FCA as a cryptoasset business under the Money Laundering Regulations (MLRs) (FRN 925234) and that this registration is for anti-money-laundering and counter-terrorist-financing supervision only; the FCA's MLR registration is an anti-money-laundering registration, not an investment-services licence, and FOS/FSCS protection does not apply. For institutions, Bitpanda Enterprise (formerly Bitpanda Custody) offers banks and fintechs investment-as-a-service infrastructure, institutional custody, liquidity, MiCA stablecoin and payment solutions; Bitpanda Custody Ltd in the UK is also registered with the FCA under the MLRs. The EU site says the group is licensed by the FMA in Austria and BaFin in Germany. This information is the company's own statement.
PRODUKTECrypto buying, selling and swaps · Crypto indices (BCI) · Savings plan · Staking · Limit orders · Institutional custody and liquidity
Lizenzen und Regulierung
FCA (United Kingdom)
Lizenz-Nr.FRN 925234
LizenzinhaberBITPANDA BROKER UK LTD
UmfangRegistered with the FCA as a cryptoasset firm under the Money Laundering Regulations: BITPANDA BROKER UK LTD (FRN 925234); registered since 11 Oct 2021.
StatusVerifiziert
FCA (United Kingdom)
Lizenz-Nr.FRN 928556
LizenzinhaberBitpanda Custody Ltd
UmfangRegistered with the FCA as a cryptoasset firm under the Money Laundering Regulations: Bitpanda Custody Ltd (FRN 928556); registered since 4 Oct 2021.
StatusVerifiziert
FMA (Austria)
Lizenz-Nr.MiCAR CASP (LEI 5493007WZ7IFULIL8G21)
LizenzinhaberBitpanda GmbH
UmfangListed in ESMA's interim MiCA register as a crypto-asset service provider (CASP) authorised by the FMA under Bitpanda GmbH; authorised on 9 Apr 2025; covers custody, crypto-to-fiat and crypto-to-crypto exchange, order execution and transfer services.
StatusVerifiziert
BaFin (Germany)
Lizenz-Nr.MiCAR CASP (LEI 9845005X9B7N610K0093)
LizenzinhaberBitpanda Asset Management GmbH
UmfangListed in ESMA's interim MiCA register as a crypto-asset service provider (CASP) authorised by BaFin under Bitpanda Asset Management GmbH; authorised on 24 Jan 2025 and passported to EEA countries; covers custody, exchange and transfer services.
StatusVerifiziert
Nutzerbeschwerden
Online gefundene Nutzermeldungen werden nach Thema klassifiziert. Die Diagramme zeigen, wie sich die Meldungen verteilen; die Meldungen werden aus Einträgen auf Trustpilot, WikiFX und Şikayetvar zusammengestellt, und die Einträge einer Person werden einmal gezählt.
Untersuchter Zeitraum: November 2023 – Oktober 2026
Auszahlungen und Zahlungen: 61
Konto- und Handelsbedingungen: 20
Kontoschließung: 7
Sonstiges: 7
Kundenservice: 4
Boni und Aktionen: 2
Manipulation: 1
HOCH — BESCHWERDENIVEAU
24 % der Institute mit Beschwerdeeinträgen haben mehr Beschwerden erhalten als dieses.
NACH THEMA — Auszahlungen und Zahlungen: Hoch · Konto- und Handelsbedingungen: Hoch · Kontoschließung: Sehr hoch · Sonstiges: Hoch · Kundenservice: Hoch · Boni und Aktionen: Hoch · Manipulation: Niedrig
The complaint distribution is based on the latest 1-star reviews on Bitpanda's Trustpilot page (92) and Şikayetvar (10) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Bitpanda name are left out. Across the complaints, crypto transfers and withdrawals blocked for security reviews and high spreads stand out.
Quellen und Verifizierungsverlauf
Offizielle Unternehmensquellenbitpanda.com — en-gb homepage, Legal notice, Margin trading, Limits; EU site footer; Enterprise; group.bitpanda.com About us
ForexQ.com
