ForexQ.com
ForexQ.com
According to its official website, Bitstamp is a cryptocurrency exchange that has served customers since 2011 and is now part of the Robinhood group as "Bitstamp by Robinhood". It offers retail users crypto trading through a mobile app and a web platform, provides separate services for institutions and partners, and runs a low-fee FastPass programme for high-volume traders; in the EU, derivatives are offered through a separate investment firm. The site lists the entities that serve clients depending on residency: UK clients are served by Bitstamp UK Ltd in London, which is registered with the FCA as a cryptoasset firm under the Money Laundering Regulations (MLRs) (FRN 978690); the FCA's MLR registration is an anti-money-laundering registration, not an investment-services licence. In the EU, Bitstamp Europe S.A. in Luxembourg is authorised by the CSSF as a payment institution and crypto-asset service provider; in Singapore Bitstamp Asia Pte Ltd is a MAS-authorised major payment institution, and in the US Bitstamp USA, Inc. is licensed by the NYDFS; Bitstamp Global Ltd in the British Virgin Islands is registered as a VASP, and Bitstamp Financial Services Ltd. in Slovenia is an ATVP-authorised MiFID investment firm. The information is based on an archive copy of the official website dated 5 October 2026. This information is the company's own statement.
Online gefundene Nutzermeldungen werden nach Thema klassifiziert. Die Diagramme zeigen, wie sich die Meldungen verteilen; die Meldungen werden aus Einträgen auf Trustpilot, WikiFX und Şikayetvar zusammengestellt, und die Einträge einer Person werden einmal gezählt.
Untersuchter Zeitraum: Mai 2025 – Oktober 2026
HOCH — BESCHWERDENIVEAU
25 % der Institute mit Beschwerdeeinträgen haben mehr Beschwerden erhalten als dieses.
NACH THEMA — Auszahlungen und Zahlungen: Sehr hoch · Kontoschließung: Sehr hoch · Sonstiges: Hoch · Konto- und Handelsbedingungen: Mittel · Kundenservice: Mittel
The complaint distribution is based on the latest 1-star reviews on Bitstamp's Trustpilot page (95) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Bitstamp name are left out. Across the complaints, accounts locked and withdrawals blocked for months during repeated identity, address and source-of-funds checks, and allegations of accounts closed without explanation stand out.