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Family Building Society

Bank · Vereinigtes Königreich

Über das Unternehmen

Rechtlicher FirmennameNational Counties Building Society
Gründungsjahr1896
Hauptsitz / Land der RegistrierungEpsom, United Kingdom
Websitewww.familybuildingsociety.co.uk
Zuletzt geprüft08.10.2026

According to its official website, Family Building Society is a trading name of National Counties Building Society; the society was incorporated in London on 3 March 1896 as the Fourth Post Office Mutual Building Society, moved its head office to Epsom in 1966, became National Counties Building Society in 1972 and launched the Family Building Society brand in 2014. It describes itself as a mutual building society owned by its members, with no shareholders and over 69,000 members; its head office is at Ebbisham House, Epsom. It offers easy access and Market Tracker savings accounts, fixed rate bonds, ISAs, notice and children's accounts and the Windfall Bond; its mortgage range covers first-time and family-assisted mortgages (The Family Mortgage), later life lending, buy-to-let, expat mortgages for UK nationals and specialist lending such as HMOs. Accounts are managed through the Online Service, by post and at the Epsom branch; the Market Tracker Saver can be opened with GBP 1. According to the Bank of England list and the FCA register, it is authorised by the PRA and regulated by the FCA and the PRA; the site states that eligible deposits are protected by the FSCS up to GBP 120,000. This information is the company's own statement.

Kontodetails

KONTOARTENSavings account · Cash ISA · Fixed rate bond · Children's account · Mortgage
MINDESTEINZAHLUNGGBP 1 (Market Tracker Saver)
PLATTFORMENOnline Service internet banking
PRODUKTESavings accounts · Cash ISAs · Windfall Bond · Family-assisted mortgages · Later life lending · Buy-to-let and expat mortgages

Lizenzen und Regulierung

FCA (United Kingdom)

Lizenz-Nr.FRN 206080
LizenzinhaberNational Counties Building Society
UmfangBuilding society authorised by the PRA according to the Bank of England building societies list of 1 Oct 2026; listed in the FCA register under National Counties Building Society (FRN 206080), regulated by the FCA and the PRA.
StatusVerifiziert

Nutzerbeschwerden

Online gefundene Nutzermeldungen werden nach Thema klassifiziert. Die Diagramme zeigen, wie sich die Meldungen verteilen; die Meldungen werden aus Einträgen auf Trustpilot, WikiFX und Şikayetvar zusammengestellt, und die Einträge einer Person werden einmal gezählt.

Untersuchter Zeitraum: Februar 2019 – Oktober 2026

  • Sonstiges: 14
  • Kontosperrungen und Einfrierungen: 12
  • Auszahlungen und Zahlungen: 10
  • Kundenservice: 5
  • Kredite und Kreditkarten: 3

MITTEL — BESCHWERDENIVEAU

48 % der Institute mit Beschwerdeeinträgen haben mehr Beschwerden erhalten als dieses.

NACH THEMA — Sonstiges: Hoch · Kontosperrungen und Einfrierungen: Hoch · Auszahlungen und Zahlungen: Mittel · Kundenservice: Hoch · Kredite und Kreditkarten: Hoch

GEPRÜFTE QUELLEN

The complaint distribution is based on the 1-star reviews on the Family Building Society Trustpilot page (44) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Family Building Society name are left out. Across the complaints, online service login and registration blocks, savings held in fixed terms or transferred by cheque, Windfall Bond returns and long phone waits stand out.

Quellen und Verifizierungsverlauf

Offizielle Unternehmensquellenfamilybuildingsociety.co.uk — homepage and footer, About us, Our history, Compare savings accounts, FSCS protection, Mortgages pages
Einträge der AufsichtsbehördeBank of England PRA list of building societies (1 Oct 2026) · FCA — National Counties Building Society, FRN 206080 (register.fca.org.uk)
HandelsregisterCompany registry details not stated on the site
Quellen für NutzerfeedbackTrustpilot · Şikayetvar · WikiFX
Zuletzt verifiziert08.10.2026

Beschwerde einreichen