Hauptsitz / Land der RegistrierungLondon, United Kingdom
Websitewww.kraken.com
Zuletzt geprüft08.10.2026
According to its official website, Kraken is a cryptocurrency exchange operating since 2011 that says it is trusted by more than 13 million people worldwide; its parent company is Payward, Inc. In the UK, the digital asset exchange and custody services are provided by Payward Limited, which is registered with the FCA as a cryptoasset firm under the Money Laundering Regulations (MLR). This registration is an anti-money-laundering registration, not an investment-services licence. Client funds are held by Payward Services Limited, which is authorised by the FCA as an electronic money institution; Crypto Facilities Ltd (Kraken MTF) is an FCA-authorised investment firm that offers certain cryptoasset services to eligible clients. In Europe, Payward Europe Solutions Limited and Payward Global Solutions Limited are authorised by the Central Bank of Ireland as crypto-asset service providers under MiCA, and Payward Europe Digital Solutions (CY) Limited holds a CySEC licence; in the US, Payward Interactive, Inc. is registered with FinCEN and state regulators. The site says it offers spot crypto trading, futures, margin trading, staking, tokenised stocks (xStocks) and institutional OTC, custody and prime services, and that products vary by country. This information is the company's own statement.
UmfangRegistered with the FCA as a cryptoasset firm under the Money Laundering Regulations: PAYWARD LTD. (FRN 928768); registered since 23 Nov 2021.
StatusVerifiziert
FCA (Vereinigtes Königreich)
Lizenz-Nr.FRN 1010381
LizenzinhaberPAYWARD SERVICES LIMITED
UmfangListed in the FCA register as an Authorised Electronic Money Institution under PAYWARD SERVICES LIMITED (FRN 1010381) since 20 Feb 2025.
StatusVerifiziert
FCA (Vereinigtes Königreich)
Lizenz-Nr.FRN 757895
LizenzinhaberCrypto Facilities Ltd
UmfangListed in the FCA register under Crypto Facilities Ltd (FRN 757895); status Authorised since 6 Apr 2017. It holds permissions to operate a multilateral trading facility (MTF), safeguard assets and arrange deals in investments.
StatusVerifiziert
CBI (Irland)
Lizenz-Nr.LEI 254900641D8KNHUZYX24
LizenzinhaberPayward Europe Solutions Limited
UmfangAuthorised by the Central Bank of Ireland on 25 Jun 2025 according to ESMA's MiCA register of crypto-asset service providers; covers custody, exchange of crypto-assets, and execution and transmission of orders.
StatusVerifiziert
CBI (Irland)
Lizenz-Nr.LEI 9845003D98SCC2851458
LizenzinhaberPayward Global Solutions Limited
UmfangAuthorised by the Central Bank of Ireland on 25 Jun 2025 to operate a trading platform for crypto-assets, according to ESMA's MiCA register of crypto-asset service providers.
StatusVerifiziert
CySEC (Republik Zypern)
Lizenz-Nr.342/17
LizenzinhaberPayward Europe Digital Solutions (CY) Limited
UmfangLicence 342/17 listed in the CySEC register under Payward Europe Digital Solutions (CY) Limited (formerly I.F. Greenfields Wealth Ltd); licence date 13 Nov 2017.
StatusVerifiziert
Nutzerbeschwerden
Online gefundene Nutzermeldungen werden nach Thema klassifiziert. Die Diagramme zeigen, wie sich die Meldungen verteilen; die Meldungen werden aus Einträgen auf Trustpilot, WikiFX und Şikayetvar zusammengestellt, und die Einträge einer Person werden einmal gezählt.
Untersuchter Zeitraum: Juni 2025 – Oktober 2026
Auszahlungen und Zahlungen: 79
Konto- und Handelsbedingungen: 9
Kontoschließung: 3
Kundenservice: 2
Sonstiges: 1
HOCH — BESCHWERDENIVEAU
26 % der Finanzinstitute mit Beschwerdeeinträgen haben mehr Beschwerden erhalten als dieses.
NACH THEMA — Auszahlungen und Zahlungen: Sehr hoch · Konto- und Handelsbedingungen: Hoch · Kontoschließung: Sehr hoch · Kundenservice: Hoch · Sonstiges: Mittel
The complaint distribution is based on the latest 1-star reviews on Kraken's Trustpilot page (92) and Şikayetvar (2) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Kraken name are left out. Across the complaints, withdrawals and transfers held for review, funds stuck in restricted or frozen accounts and the inability to reach a human agent stand out.
ForexQ.com
