ForexQ.com
ForexQ.com
According to its official website, Luno is a cryptocurrency platform that has enabled millions of people to buy, sell, invest in and manage crypto since 2013, and it is an independently operating subsidiary of Digital Currency Group (DCG). In South Africa, services are provided by Cape Town-based Luno (Pty) Ltd; the company is an FSCA-authorised financial services provider (FSP 53314), a registered credit provider (NCRCP22123) and a third-party payment provider, and acts as a juristic representative of Black Onyx CurrencyHub (Pty) Ltd (FSP 50850) for derivatives. The licences page lists Luno Malaysia Sdn. Bhd., licensed by the Securities Commission Malaysia as a recognised market operator (digital asset exchange), PT Luno Indonesia Ltd, licensed by the OJK in Indonesia, Luno International Limited, which holds a Class F digital asset business licence from the BMA in Bermuda, and registrations in Australia (AUSTRAC), Nigeria, Uganda and the United Kingdom. The platform offers buying and selling of more than 50 cryptocurrencies, crypto bundles, staking and yield products, tokenised US shares and ETFs, prediction markets, an OTC desk, an API and stablecoin-based payment infrastructure for institutions. This information is the company's own statement.
Online gefundene Nutzermeldungen werden nach Thema klassifiziert. Die Diagramme zeigen, wie sich die Meldungen verteilen; die Meldungen werden aus Einträgen auf Trustpilot, WikiFX und Şikayetvar zusammengestellt, und die Einträge einer Person werden einmal gezählt.
Untersuchter Zeitraum: Oktober 2025 – Oktober 2026
HOCH — BESCHWERDENIVEAU
37 % der Institute mit Beschwerdeeinträgen haben mehr Beschwerden erhalten als dieses.
NACH THEMA — Auszahlungen und Zahlungen: Hoch · Kontoschließung: Sehr hoch · Sonstiges: Hoch · Kundenservice: Hoch · Konto- und Handelsbedingungen: Niedrig
The complaint distribution is based on the latest 1-star reviews on Luno's Trustpilot page (62) records as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the Luno name are left out. Across the complaints, crypto transfers and withdrawals that did not arrive or were held, login and verification problems and account closures during the UK and EU exit stand out.