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According to its official website, TSB is a UK retail bank with a heritage going back to the start of the savings bank movement about 200 years ago, offering full-service banking to more than five million customers; its registered office is in Edinburgh. The site says TSB joined the Santander group on 30 April 2026 and that its business will later be transferred to Santander, subject to legal and regulatory approvals. The bank offers individuals current accounts, savings accounts and ISAs, children's savings accounts, investing through Wealthify, mortgages, personal loans, credit cards and home and life insurance, and offers businesses accounts, savings, loans, commercial mortgages and payment services. Services are provided through branches, by phone, through online banking and the mobile app; the site says money held in a TSB account is protected by the FSCS up to 120,000 GBP. According to the Bank of England list and the FCA register, TSB Bank plc is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. This information is the company's own statement.
Online gefundene Nutzermeldungen werden nach Thema klassifiziert. Die Diagramme zeigen, wie sich die Meldungen verteilen; die Meldungen werden aus Einträgen auf Trustpilot, WikiFX und Şikayetvar zusammengestellt, und die Einträge einer Person werden einmal gezählt.
Untersuchter Zeitraum: Juni 2025 – Oktober 2026
SEHR HOCH — BESCHWERDENIVEAU
12 % der Institute mit Beschwerdeeinträgen haben mehr Beschwerden erhalten als dieses.
NACH THEMA — Kredite und Kreditkarten: Sehr hoch · Kontosperrungen und Einfrierungen: Hoch · Kundenservice: Sehr hoch · Auszahlungen und Zahlungen: Hoch · Nicht autorisierte Transaktionen: Sehr hoch · Sonstiges: Hoch · Gebühren und Provisionen: Hoch
The complaint distribution is based on the latest 1-star reviews on the TSB Trustpilot page (94) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the TSB name are left out. Across the complaints, declined card payments and blocked cards, account closures and login lockouts, claims of unrefunded fraud and long phone waits stand out.