Rechtlicher FirmennameOptal Australia Pty. Ltd · eNett International (Singapore) Pte. Ltd. · Optal Financial Limited · Optal Financial Europe Limited
Gründungsjahr—
Hauptsitz / Land der RegistrierungMelbourne, Australia
Websitewww.wexinc.com/en-au/
Zuletzt geprüft09.10.2026
According to its official website, WEX is a global commerce platform serving businesses in employee benefits, fleet management and business payments; the parent company WEX Inc. is listed on the New York Stock Exchange (NYSE: WEX). The Australian site states that thousands of Australian businesses manage their payments and fleet expenses with WEX, that the company is number one globally in virtual card travel payments and that it processes more than USD 231 billion in volume a year across all segments; the Motorpass fuel card is among its products. According to the group's regulated entities page, Optal Australia Pty. Ltd, registered in Melbourne, and eNett International (Singapore) Pte. Ltd., registered in Singapore, operate in Australia under ASIC licences; Optal Financial Limited is authorised by the FCA in the United Kingdom and Optal Financial Europe Limited by the Central Bank of Ireland as electronic money institutions. Optal Singapore Pte. Ltd. and WEX Finance Inc. are regulated by the Monetary Authority of Singapore as credit card and/or charge card issuers, and WEX Bank is an FDIC-insured industrial bank chartered in Utah, USA. This information is the company's own statement.
Kontodetails
KONTOARTENBusiness
MINDESTEINZAHLUNGNot stated
PLATTFORMENNot stated
PRODUKTEVirtual cards for travel and B2B payments · Fleet and fuel cards (Motorpass) · Business payments · Employee benefits administration
Lizenzen und Regulierung
ASIC (Australia)
Lizenz-Nr.AFSL 568147
LizenzinhaberOPTAL AUSTRALIA PTY LTD
UmfangAFS licence held since 11 Dec 2025. According to ASIC's record, authorised to issue non-cash payment products and to deal in basic deposit products and non-cash payment products on behalf of others for wholesale clients only.
StatusVerifiziert
ASIC (Australia)
Lizenz-Nr.AFSL 441376
LizenzinhaberENETT INTERNATIONAL (SINGAPORE) PTE. LTD.
UmfangAFS licence held since 14 Nov 2013. According to ASIC's record, authorised to issue non-cash payment products and to deal in them on behalf of others for wholesale clients only.
StatusVerifiziert
FCA (United Kingdom)
Lizenz-Nr.FRN 900112
LizenzinhaberOptal Financial Limited
UmfangListed in the FCA register as an electronic money institution under Optal Financial Limited (FRN 900112); status Registered since 7 Mar 2018. Its permissions cover issuing electronic money and payment services.
StatusVerifiziert
CBI (Ireland)
Lizenz-Nr.C176000
LizenzinhaberOptal Financial Europe Limited
UmfangListed in the Central Bank of Ireland register as an e-money institution (E-Money Institutions PSD2) under Optal Financial Europe Limited (C176000); registered trading names Optal and WEX.
StatusVerifiziert
FDIC (United States)
Lizenz-Nr.FDIC certificate no 34697
LizenzinhaberWEX Bank
UmfangAccording to FDIC BankFind, WEX Bank (Sandy, Utah) is an active FDIC-insured bank, insured since 1 Jun 1998. The site states that the bank is also regulated by the Utah Department of Financial Institutions.
StatusVerifiziert
Nutzerbeschwerden
Online gefundene Nutzermeldungen werden nach Thema klassifiziert. Die Diagramme zeigen, wie sich die Meldungen verteilen; die Meldungen werden aus Einträgen auf Trustpilot, WikiFX und Şikayetvar zusammengestellt, und die Einträge einer Person werden einmal gezählt.
Untersuchter Zeitraum: Juni 2025 – Oktober 2026
Auszahlungen und Zahlungen: 44
Gebühren und Provisionen: 17
Sonstiges: 17
Kundenservice: 10
Kredite und Kreditkarten: 3
Kontosperrungen und Einfrierungen: 3
Nicht autorisierte Transaktionen: 3
SEHR HOCH — BESCHWERDENIVEAU
6 % der Institute mit Beschwerdeeinträgen haben mehr Beschwerden erhalten als dieses.
NACH THEMA — Auszahlungen und Zahlungen: Sehr hoch · Gebühren und Provisionen: Sehr hoch · Sonstiges: Sehr hoch · Kundenservice: Hoch · Kredite und Kreditkarten: Hoch · Kontosperrungen und Einfrierungen: Mittel · Nicht autorisierte Transaktionen: Sehr hoch
The complaint distribution is based on the latest 1-star reviews on WEX's Trustpilot page (97) as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the WEX name are left out. Across the complaints, denied reimbursements on US FSA/HSA accounts, high fleet-card fees and errors in COBRA insurance administration stand out.
Quellen und Verifizierungsverlauf
Offizielle Unternehmensquellenwexinc.com — Australian homepage (en-au), travel payments, about, WEX Group regulated entities page
Einträge der AufsichtsbehördeASIC — OPTAL AUSTRALIA PTY LTD, AFSL 568147 · ENETT INTERNATIONAL (SINGAPORE) PTE. LTD., AFSL 441376 (AFS licensee dataset, data.gov.au, 7 Oct 2026) · FCA — Optal Financial Limited, FRN 900112 (register.fca.org.uk) · CBI — Optal Financial Europe Limited, C176000 (registers.centralbank.ie) · FDIC — WEX Bank, certificate no 34697 (BankFind)
HandelsregisterABN 51 614 774 248 (ABN Lookup) · Companies House — Optal Financial Limited, company no 08364883
Quellen für NutzerfeedbackTrustpilot · Şikayetvar · WikiFX
ForexQ.com
