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ForexQ.com
According to its official website, ABANCA is the brand of ABANCA Corporación Bancaria, S.A., headquartered in Betanzos (A Coruña); the site states that the bank is a credit institution supervised by the Banco de España and entered in the Banco de España Register of Banks under code 2080. The bank offers individual and corporate clients accounts, cards, personal loans and mortgages, insurance, investment funds and portfolio management, and pension plans, and provides remote banking to clients living abroad. Its international page lists offices in Frankfurt, London, Paris, Geneva, Zurich, Mexico City, Panama, Caracas, Lisbon (ABANCA Portugal), Rio de Janeiro, São Paulo and Miami. In Switzerland, the Geneva branch of ABANCA Corporación Bancaria S.A. (Quai des Bergues 27) offers fixed, variable (SARON-linked) and mixed-rate mortgages to Spaniards living in Switzerland; the site states that the branch is a party to the esisuisse deposit protection scheme and that deposits are protected up to CHF 100,000 per client. The Geneva branch is listed in FINMA's list of authorised banks and securities firms as the branch of a foreign bank, and the Zurich representative offices of ABANCA and Abanca Portugal S.A. appear in the list of representative offices of foreign banks. This information is the company's own statement.
User reports found online are classified by topic. The reports are compiled from records on Trustpilot, WikiFX, Şikayetvar and FastBull, and one person's records count once.
90 COMPLAINTS · Period reviewed: March 2025 – November 2026
28% of institutions with complaint records received more complaints than this one.
| TOPIC | COMPLAINTS | SHARE | LEVEL WITHIN SECTOR |
|---|---|---|---|
| Other | 24 | 27% | Very high |
| Loans and credit cards | 18 | 20% | Very high |
| Customer support | 16 | 18% | Very high |
| Fees and commissions | 13 | 14% | Very high |
| Withdrawals and payments | 8 | 9% | Medium |
| Unauthorised transactions | 7 | 8% | Very high |
| Account blocks and freezes | 4 | 4% | Medium |
The level is calculated by comparison with institutions in the same sector. Sources: Trustpilot · Şikayetvar · WikiFX · FastBull
The complaint distribution is based on the latest 1-star reviews on ABANCA's Trustpilot page (90) as of 25 October 2026; one person's reviews count once, and records about fake sites and third parties using the ABANCA name are left out. Across the complaints, insurance claim handling, refused or delayed loan and card applications, account and card fees, and difficulty reaching customer service stand out.
Institutions operating in Retail banking that hold at least one verified licence and have a lower complaint level than ABANCA.
The list is generated automatically from the sourced complaint counts, sector-based complaint levels and verified licence records of institutions in the same category; it is not a recommendation or a ranking. There is no paid placement.
According to the data, ABANCA has 4 verified licences (FINMA, Banco de España); 90 user reports have been reviewed. This page does not express an opinion; licence records come from official registers and reports from sourced records.
Licences verified in official registers: FINMA (Switzerland); FINMA (Switzerland); FINMA (Switzerland); Banco de España (Spain) – 2080.
90 user reports about ABANCA were classified in the period March 2025 – November 2026. Most frequent topic: Loans and credit cards (18). Sources: Trustpilot, Şikayetvar, WikiFX, FastBull.
Use the "File a Complaint" button on this page to open the form; the institution is preselected. Describe the issue, the date and attach any supporting documents. The complaint is reviewed by our team, published if eligible and forwarded to the institution; with the tracking link you receive, you can follow the process and the institution’s reply.
Licence records are checked against official registers (last verification 25.10.2026). Complaint records are re-scanned every month on Trustpilot, Şikayetvar, WikiFX, FastBull. The institution’s details were last checked on 25.10.2026.