Legal company nameAbsa Bank Limited · Absa Stockbrokers and Portfolio Management (Pty) Ltd
Year founded—
Headquarters / registered countryJohannesburg, South Africa
Websitewww.absa.co.za
Last checked10.10.2026
According to its official website, Absa is the brand of Absa Bank Limited, a wholly owned subsidiary of Absa Group Limited, and offers retail, business, wealth management, corporate and investment banking solutions across South Africa. JSE-listed Absa Group presents itself as one of Africa's largest diversified financial services groups, with a presence in 15 African countries and offices in the United Kingdom and the United States; the group has banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda and Zambia. The bank's products include current and savings accounts, fixed deposits, loans, credit cards, insurance, Absa Online and the Absa Banking App, online share trading, wealth and investment management, trade finance and Islamic banking. Its head office is at Absa Towers West in Johannesburg. The site states that Absa Bank Limited is an authorised financial services provider and a registered credit provider (NCRCP7). The FSCA register also lists a second FSP record under Absa Bank Limited (FSP 523) and Absa Stockbrokers and Portfolio Management (Pty) Ltd, the online share trading business. This information is the company's own statement.
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under Absa Bank Limited (FSP 292); authorised since 1 Sep 2004; approved product classes: derivative instruments, shares, forex investment, bonds, money market instruments and collective investment schemes etc..
StatusVerified
FSCA (South Africa)
Licence no.FSP 523
Licence holderAbsa Bank Limited
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under Absa Bank Limited (FSP 523); authorised since 21 Sep 2004; approved product classes: derivative instruments, shares, forex investment, bonds, money market instruments and collective investment schemes etc..
StatusVerified
FSCA (South Africa)
Licence no.FSP 45849
Licence holderAbsa Stockbrokers and Portfolio Management (Pty) Ltd
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under Absa Stockbrokers and Portfolio Management (Pty) Ltd (FSP 45849); authorised since 7 Jul 2015; approved product classes: derivative instruments, shares, bonds and money market instruments etc..
StatusVerified
User complaints
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.
Period reviewed: September 2022 – October 2026
Customer support: 14
Account / trading conditions: 8
Other: 8
Withdrawal / payment: 3
Identity verification: 1
Bonus / promotion: 1
MEDIUM — COMPLAINT LEVEL
49% of institutions with complaint records received more complaints than this one.
BY TOPIC — Customer support: Very high · Account / trading conditions: Medium · Other: Very high · Withdrawal / payment: Low · Identity verification: Medium · Bonus / promotion: Very high
The complaint distribution is based on the 1-star reviews on Absa's Trustpilot page (35) as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the Absa name are left out. Across the complaints, long branch queues and difficulty reaching customer service by phone, unresolved card and account fee issues, and allegations that refund requests were rejected in fraud cases stand out.
Sources and verification history
Official company sourcesabsa.co.za — homepage, About Absa, Corporate Information, Private & Wealth; absastockbrokers.co.za (title)