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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Alex Bank

Bank · Australia

About the company

Legal company nameALEX BANK PTY LTD
Year founded2018
Headquarters / registered countryBrisbane, Australia
Websitewww.alex.bank
Last checked09.10.2026

According to its official website, Alex Bank is an independent, fully digital Australian bank founded in 2018 by CEO Simon Beitz and CFO Craig Fenwick and backed by a range of investors; it has no branches, and its teams are based in Brisbane, Sydney and Melbourne. The bank offers unsecured personal and green loans from 2,100 to 50,000 AUD, secured car and electric vehicle loans from 10,000 to 100,000 AUD, and term deposits from 5,000 AUD; its savings account is currently offered on a limited release with a waitlist. Loans are open to Australian citizens or permanent residents aged over 18 with a regular income. The site states that the bank is an authorised deposit-taking institution (ADI) regulated by APRA under the Banking Act 1959 and that deposits of up to 250,000 AUD per person are covered by the Financial Claims Scheme. Alex Bank Pty Ltd (ABN 13 627 244 848) holds AFSL and Australian Credit Licence 510805. This information is the company's own statement.

Account Details

ACCOUNT TYPESTerm deposit · Savings account (limited release, waitlist)
MIN. DEPOSIT5,000 AUD (term deposit)
PLATFORMSOnline banking · Alex.Bank mobile app
PRODUCTSUnsecured personal loans · Green loans · Car loans · Electric vehicle loans · Term deposits · Savings account

Licences and regulation

ASIC (Australia)

Licence no.AFSL 510805
Licence holderALEX BANK PTY LTD
ScopeAFS licence held since 7 Jul 2021. According to ASIC's record, general advice and dealing in deposit and payment products (basic and other deposit products, non-cash payment products); retail and wholesale clients.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: February 2022 – October 2026

  • Account / trading conditions: 8
  • Customer support: 3

LOW — COMPLAINT LEVEL

69% of institutions with complaint records received more complaints than this one.

BY TOPIC — Account / trading conditions: Medium · Customer support: Medium

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on the Alex Bank Trustpilot page (11) as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the Alex Bank name are left out. Across the complaints, loan refusals without an explanation, interest rates offered above the advertised rates and difficulty reaching a representative by phone during the application process stand out.

Sources and verification history

Official company sourcesalex.bank — homepage, About us, FAQs, Save, Term Deposits, Term Deposit Rate and Fee Guide, Legal pages, footer
Regulator recordsASIC — ALEX BANK PTY LTD, AFSL 510805 (AFS licensee dataset, data.gov.au, 7 Oct 2026)
Company registerABN 13 627 244 848 (ABN Lookup)
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified09.10.2026

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