ForexQ.com
ForexQ.com
Bank · Switzerland
According to its official website, Alpian is a Geneva-based digital bank licensed and regulated by the Swiss Financial Market Supervisory Authority (FINMA). The site states that Alpian is part of the Intesa Sanpaolo Group and is majority owned by Fideuram – Intesa Sanpaolo Private Banking. The project was conceived in 2019 within the REYL Group's incubator and accelerator programme; the bank obtained its FINMA banking licence in April 2022 and launched to the public in October 2022. In one app it offers a multi-currency account with one IBAN in CHF, EUR, GBP and USD, an interest-bearing savings account, a Visa metal debit card and virtual cards, an American Express card, a Pillar 3a solution made of BlackRock funds, and ETF-based investment mandates starting from CHF 2,000 for Managed Essentials, CHF 10,000 for Guided Premium and CHF 30,000 for Managed Premium. Clients can book video calls with wealth advisors in German, French, Italian or English. The site states that its information is intended for persons domiciled in Switzerland. Alpian SA is listed in FINMA's list of authorised banks and securities firms as a bank based in Geneva. This information is the company's own statement.
User reports found online are classified by topic. The reports are compiled from records on Trustpilot, WikiFX, Şikayetvar and FastBull, and one person's records count once.
15 COMPLAINTS · Period reviewed: October 2025 – November 2026
58% of institutions with complaint records received more complaints than this one. 40% of complaints concern account blocks and freezes.
| TOPIC | COMPLAINTS | SHARE | LEVEL WITHIN SECTOR |
|---|---|---|---|
| Account blocks and freezes | 6 | 40% | Medium |
| Withdrawals and payments | 4 | 27% | Medium |
| Unauthorised transactions | 2 | 13% | Very high |
| Other | 2 | 13% | Medium |
| Customer support | 1 | 7% | Very low |
The level is calculated by comparison with institutions in the same sector. Sources: Trustpilot · Şikayetvar · WikiFX · FastBull
The complaint distribution is based on the 1-star reviews on Alpian's Trustpilot page (15) as of 25 October 2026; one person's reviews count once, and records about fake sites and third parties using the Alpian name are left out. Across the complaints, accounts blocked without explanation, withdrawal and transfer problems and unauthorised card transactions stand out.
Institutions operating in Digital bank that hold at least one verified licence and have a lower complaint level than Alpian.
The list is generated automatically from the sourced complaint counts, sector-based complaint levels and verified licence records of institutions in the same category; it is not a recommendation or a ranking. There is no paid placement.
According to the data, Alpian has 1 verified licence (FINMA); 15 user reports have been reviewed. This page does not express an opinion; licence records come from official registers and reports from sourced records.
Licences verified in official registers: FINMA (Switzerland).
15 user reports about Alpian were classified in the period October 2025 – November 2026. Most frequent topic: Account blocks and freezes (6). Sources: Trustpilot, Şikayetvar, WikiFX, FastBull.
Use the "File a Complaint" button on this page to open the form; the institution is preselected. Describe the issue, the date and attach any supporting documents. The complaint is reviewed by our team, published if eligible and forwarded to the institution; with the tracking link you receive, you can follow the process and the institution’s reply.
Licence records are checked against official registers (last verification 25.10.2026). Complaint records are re-scanned every month on Trustpilot, Şikayetvar, WikiFX, FastBull. The institution’s details were last checked on 25.10.2026.