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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
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Know the type of information.We classify user complaints, company statements and official records separately.
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See the level of evidence
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Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
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AltCoinTrader

Crypto exchange · South Africa

About the company

Legal company nameAltCoinTrader (Pty) Ltd
Year founded—
Headquarters / registered countryConstantia Kloof, South Africa
Websitewww.altcointrader.co.za
Last checked10.10.2026

According to its official website, AltCoinTrader is a trading platform that presents itself as South Africa's largest crypto exchange. It offers order-book trading in Bitcoin, Ethereum, XRP, Solana, USDT and many other crypto-assets against xZAR (rand) and USDT, quick Easy Buy/Sell, the Easy Save savings service that pays rewards on xZAR, ACT Pay and ACT Buy services and a Proof of Reserves page; trading fees are tiered by 30-day volume (Tier 1: maker 0.50%, taker 0.60%). Rand deposits can be made by EFT, cash and card, with fees varying by method. Alongside the web platform there are iOS, Android and Huawei apps and an API. According to its terms and conditions, the platform is operated by AltCoinTrader (Pty) Ltd (2015/418624/07), incorporated in South Africa; the company is a fully licensed crypto asset service provider and an authorised financial services provider (FSP 53614). The terms state that US taxpayers are not served. This information is the company's own statement.

Account Details

ACCOUNT TYPESRetail
MIN. DEPOSITNot stated
PLATFORMSWeb platform · iOS, Android and Huawei apps · API
PRODUCTSCrypto trading (xZAR and USDT pairs) · Easy Buy/Sell · Easy Save · ACT Pay · ACT Buy

Licences and regulation

FSCA (South Africa)

Licence no.FSP 53614
Licence holderAltCoinTrader (Pty) Ltd
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under AltCoinTrader (Pty) Ltd (FSP 53614); authorised since 12 Apr 2024; approved product classes: crypto assets.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: August 2020 – October 2026

  • Withdrawal / payment: 24
  • Account / trading conditions: 16
  • Identity verification: 8
  • Customer support: 4
  • Other: 4

MEDIUM — COMPLAINT LEVEL

42% of institutions with complaint records received more complaints than this one.

BY TOPIC — Withdrawal / payment: High · Account / trading conditions: Medium · Identity verification: Very high · Customer support: Medium · Other: High

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on AltCoinTrader's Trustpilot page (56) as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the AltCoinTrader name are left out. Across the complaints, withdrawals left pending for long periods and deposits not credited, accounts blocked without explanation and verification not completed despite repeated document requests stand out.

Sources and verification history

Official company sourcesaltcointrader.co.za — homepage, Trading Fees, Easy Save, Terms & Conditions
Regulator recordsFSCA — AltCoinTrader (Pty) Ltd, FSP 53614 (fsca.co.za)
Company registerCIPC (Companies and Intellectual Property Commission) — AltCoinTrader (Pty) Ltd, 2015/418624/07
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified10.10.2026

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