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According to its official website, Attijariwafa bank is one of the leading banking groups in the Moroccan and African financial sector, with a universal banking model and a pan-African footprint. The site states that the group has been operating for more than a century and serves about 12 million retail, professional, corporate and institutional clients with 20,782 employees in 26 countries across Africa, Europe and the Middle East. Besides banking, the group has specialist subsidiaries in lending, leasing, insurance and money transfer, including Wafa Assurance, Wafasalaf, Wafacash, Wafabail and Attijari Finances Corp. Its international subsidiaries include banks in Tunisia, Egypt, Senegal, Ivory Coast, Cameroon, Gabon, Congo, Mali, Mauritania, Togo and Europe. The group's DIFC subsidiary, Attijariwafa Bank (Middle East) Limited, is listed in the DFSA register with reference F001541. The information is based on an archived copy of the official website dated 20 September 2024. This information is the company's own statement.
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on Trustpilot, WikiFX and Şikayetvar, and one person's records count once.
Period reviewed: June 2023 – October 2026
VERY HIGH — COMPLAINT LEVEL
4% of institutions with complaint records received more complaints than this one.
BY TOPIC — Customer support: Very high · Withdrawals and payments: High · Unauthorised transactions: Very high · Account blocks and freezes: High · Other: High · Loans and credit cards: Very high · Fees and commissions: High
The complaint distribution is based on all 1-star reviews on the Attijariwafa (6) and Attijarinet e-banking (94) Trustpilot pages as of 15 October 2026; one person's reviews count once, and empty records and reviews by non-customers are left out. Across the complaints, unreachable customer service, delayed transfers and ATM transactions, allegations of insurance and card fees charged without consent, and blocked mobile app access stand out.