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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Backpack

Crypto exchange · International

About the company

Legal company nameTrek Labs Europe Ltd (Backpack EU; eski adı FTX EU Ltd) · Trek Labs Ltd FZE
Year founded2023
Headquarters / registered countryNot stated
Websiteeu.backpack.exchange
Last checked09.10.2026

According to its official website, Backpack is a financial services platform that combines a crypto exchange, a brokerage and a wallet in one account. The site says Backpack Wallet was incorporated in 2022 and Backpack Exchange in March 2023, and that in September 2025 it launched Backpack EU under a MiFID II licence regulated by CySEC and returned funds to former FTX EU clients. EU services are provided by Trek Labs Europe Ltd (licence 273/15), formerly FTX EU Ltd, which uses the trading name Backpack EU in the CySEC register; the site describes this as "MiFID II / CySEC licensed for derivatives in the EU" and says it is MiCA licensed for crypto in the EU, but does not state which entity holds the MiCA licence or with which authority. In the UAE, Trek Labs Ltd FZE provides spot exchange services only under a Dubai VARA licence (VL/23/07/001); the site also says it is registered with FinCEN in the US. The platform offers spot and futures crypto trading, a shared collateral system, automatic lending and yield, subaccounts, trading bots and Backpack Wallet supporting more than 10 networks; US stock trading (Backpack Securities) is not offered on Backpack EU. The minimum deposit by wire transfer is USD 100. This information is the company's own statement.

Account Details

ACCOUNT TYPESIndividual account · Subaccounts · VIP programme
MIN. DEPOSIT100 USD (wire transfer)
PLATFORMSWeb · iOS · Android · API · Backpack Wallet
PRODUCTSSpot crypto · Crypto futures (perpetuals) · Lending and borrowing · Staking · Trading bots

Licences and regulation

CySEC (Republic of Cyprus)

Licence no.273/15
Licence holderTrek Labs Europe Ltd
ScopeListed in the CySEC register as a Cyprus Investment Firm under Trek Labs Europe Ltd, licence 273/15; licence date 23 Apr 2015; it holds permissions for reception and transmission of orders, execution of orders and dealing on own account.
StatusVerified

VARA (United Arab Emirates)

Licence no.VL/23/07/001
Licence holderTrek Labs Ltd FZE
ScopeListed in the Dubai Virtual Assets Regulatory Authority (VARA) register under Trek Labs Ltd FZE (Backpack), VASP licence VL/23/07/001 for Exchange Services, dated 30 Oct 2023, status Active. The licence covers spot trading only.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: May 2024 – October 2026

  • Identity verification: 1

VERY LOW — COMPLAINT LEVEL

91% of institutions with complaint records received more complaints than this one.

BY TOPIC — Identity verification: Medium

SOURCES REVIEWED

The complaint distribution is based on Şikayetvar (1) records as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the Backpack name are left out. Across the complaints, two-factor authentication codes not being accepted at login stand out.

Sources and verification history

Official company sourceseu.backpack.exchange — homepage and footer · learn.backpack.exchange/about — milestones · support.backpack.exchange — Legal, VARA License Information, wire deposit and Backpack Securities eligibility pages
Regulator recordsCySEC — Trek Labs Europe Ltd, licence 273/15 (cysec.gov.cy) · VARA — Trek Labs Ltd FZE, VL/23/07/001 (vara.ae)
Company registerCyprus Registrar of Companies — Trek Labs Europe Ltd, HE 335683
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified09.10.2026

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