ForexQ.com
FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
RECENTLY ADDED

Recently Added Institutions

The latest institution profiles added to ForexQ.com.

BANKE.SUN Bank Sydney Branch

The Sydney branch, opened in 2016, of Taiwan's E.SUN Bank, founded in 1992 and owned by E.SUN Financial Holding; the bank has also run a Brisbane branch since 2018 and holds an ASIC AFS licence.

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BANKLand Bank of Taiwan Brisbane Branch

The Brisbane branch of Land Bank of Taiwan, a Taiwanese bank founded in 1946 that specialises in real estate finance; its ASIC AFS licence covers wholesale clients only.

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BANKTaishin Bank Brisbane Branch

The Brisbane branch, opened on 31 July 2017, of Taiwan's Taishin International Bank, which began operating in 1992; it offers deposits, corporate lending, trade finance and foreign exchange, and holds an ASIC AFS licence.

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BANKTaiwan Business Bank Sydney Branch

The Sydney branch of Taiwan Business Bank (TBB), a Taiwanese bank focused on SME finance that also has a Brisbane branch in Australia; it offers deposits, loans, trade finance and remittances, and holds an ASIC AFS licence.

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BANKTaiwan Cooperative Bank Sydney Branch

The Sydney branch, opened on 20 September 2011, of Taiwan Cooperative Bank, founded in 1946 and owned by Taiwan Cooperative Financial Holding; it offers deposits, loans, trade and remittance services and acts as the bank's AUD clearing bank.

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PAYMENT INSTITUTIONTravelex

The Australian arm of the global foreign exchange brand Travelex, whose roots go back to a first store opened in London in 1976; it sells foreign cash and the multi-currency Travelex Money Card through airport and store networks and holds an ASIC AFS licence.

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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Bank Australia

Bank · Australia

About the company

Legal company nameBank Australia Limited
Year founded—
Headquarters / registered countryMelbourne, Australia
Websitewww.bankaust.com.au
Last checked09.10.2026

According to its official website, Bank Australia is the brand of Bank Australia Limited and presents itself as Australia's first customer-owned bank. The site states that the bank has served customers for over 60 years, became Australia's first customer-owned bank under the name bankmecu and merged with Qudos Bank on 1 July 2025; every customer holds one equal share in the bank, which is not listed on the stock exchange. Its head office is in Collingwood, Melbourne. The bank states that its responsible banking policy screens what it funds and does not fund, that it has stopped offering loans for new fossil fuel cars, that it is a member of the Global Alliance for Banking on Values and that it cares for a conservation reserve in Western Victoria. It offers personal, business and community sector customers transaction and savings accounts, term deposits from AUD 500 (including the Impact Term Deposit), home, car and personal loans, credit cards and insurance; accounts are managed through online banking and the mobile app. The site states that Bank Australia Limited holds AFSL 238431. This information is the company's own statement.

Account Details

ACCOUNT TYPESTransaction accounts · Savings accounts (Bonus Saver, MySaver, Online Saver) · Term deposits (including Impact) · Business and community accounts
MIN. DEPOSIT500 AUD (term deposit)
PLATFORMSOnline banking · Mobile app
PRODUCTSTransaction and savings accounts · Term deposits · Home loans · Car and personal loans · Credit cards · Insurance · Business banking

Licences and regulation

ASIC (Australia)

Licence no.AFSL 238431
Licence holderBANK AUSTRALIA LIMITED
ScopeAFS licence held since 2 Feb 2004. According to ASIC's record, advice and dealing in deposit, payment, insurance, RSA and superannuation products (retail and wholesale clients); advice and arranging in bonds, hedging derivatives/FX, managed funds and securities for wholesale clients only.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: May 2023 – October 2026

  • Withdrawal / payment: 4
  • Identity verification: 2
  • Account / trading conditions: 1
  • Customer support: 1

LOW — COMPLAINT LEVEL

73% of institutions with complaint records received more complaints than this one.

BY TOPIC — Withdrawal / payment: Low · Identity verification: Medium · Account / trading conditions: Low · Customer support: Low

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on the Bank Australia Trustpilot page (8) as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the Bank Australia name are left out. Across the complaints, cards and accounts being locked over suspicious activity checks, frozen transfers and identity verification difficulties at account opening stand out.

Sources and verification history

Official company sourcesbankaust.com.au — homepage, About us, Customer owned, Term deposits pages, footer (legal information)
Regulator recordsASIC — BANK AUSTRALIA LIMITED, AFSL 238431 (AFS licensee dataset, data.gov.au, 7 Oct 2026)
Company registerABN 21 087 651 607 (ABN Lookup)
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified09.10.2026

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