ForexQ.com
ForexQ.com
According to its official website, BANK-now is one of Switzerland's leading consumer finance banks and specialises in loans and leasing; it is headquartered in Horgen. The bank offers personal loans, increases of existing loans, consolidation of other loans and credit card debts into a single loan (refinancing), vehicle leasing for retail customers, and payment protection insurance for loan and lease instalments; it also runs a partner programme for car dealers. The site states that loan interest rates start from 4.9% depending on creditworthiness, that car leasing covers financing amounts of CHF 7,000–250,000 with terms of 6 months to 5 years, and that applicants must be resident in Switzerland, at least 20 years old and hold Swiss citizenship or a valid residence permit. Instalment deferral, flexible term changes, a right of withdrawal beyond the statutory period and the myBANK-now online portal are listed as free services. The site refers to UBS as a partner. BANK-now AG is listed in FINMA's list of authorised banks and securities firms as a bank based in Horgen. This information is the company's own statement.
User reports found online are classified by topic. The reports are compiled from records on Trustpilot, WikiFX, Şikayetvar and FastBull, and one person's records count once.
52 COMPLAINTS · Period reviewed: January 2023 – November 2026
44% of institutions with complaint records received more complaints than this one. 46% of complaints concern loans and credit cards.
| TOPIC | COMPLAINTS | SHARE | LEVEL WITHIN SECTOR |
|---|---|---|---|
| Loans and credit cards | 24 | 46% | Very high |
| Customer support | 13 | 25% | High |
| Fees and commissions | 11 | 21% | Very high |
| Other | 4 | 8% | Medium |
The level is calculated by comparison with institutions in the same sector. Sources: Trustpilot · Şikayetvar · WikiFX · FastBull
The complaint distribution is based on the latest 1-star reviews on BANK-now's Trustpilot page (52) as of 25 October 2026; one person's reviews count once, and records about fake sites and third parties using the BANK-now name are left out. Across the complaints, loan applications refused without reasons or delayed, reminder and document fees, and the attitude of customer service stand out.
Institutions operating in Retail banking that hold at least one verified licence and have a lower complaint level than BANK-now.
The list is generated automatically from the sourced complaint counts, sector-based complaint levels and verified licence records of institutions in the same category; it is not a recommendation or a ranking. There is no paid placement.
According to the data, BANK-now has 1 verified licence (FINMA); 52 user reports have been reviewed. This page does not express an opinion; licence records come from official registers and reports from sourced records.
Licences verified in official registers: FINMA (Switzerland).
52 user reports about BANK-now were classified in the period January 2023 – November 2026. Most frequent topic: Loans and credit cards (24). Sources: Trustpilot, Şikayetvar, WikiFX, FastBull.
Use the "File a Complaint" button on this page to open the form; the institution is preselected. Describe the issue, the date and attach any supporting documents. The complaint is reviewed by our team, published if eligible and forwarded to the institution; with the tracking link you receive, you can follow the process and the institution’s reply.
Licence records are checked against official registers (last verification 25.10.2026). Complaint records are re-scanned every month on Trustpilot, Şikayetvar, WikiFX, FastBull. The institution’s details were last checked on 25.10.2026.