Legal company nameBitpanda Broker UK Ltd · Bitpanda Custody Ltd · Bitpanda GmbH · Bitpanda Asset Management GmbH
Year founded2014
Headquarters / registered countryLondon, United Kingdom
Websitewww.bitpanda.com/en-gb
Last checked08.10.2026
According to its official website, Bitpanda is an investment platform founded in Vienna in 2014 by Eric Demuth, Paul Klanschek and Christian Trummer, which says it serves more than 7 million customers. The entity serving the UK is Bitpanda Broker UK Ltd at Atlantic House in London; the UK site offers retail users buying, selling and swapping of more than 600 cryptoassets, Bitpanda Crypto Index (BCI) products, savings plans, staking and limit orders, with a 24-hour cooling-off period before the first trade under UK rules. The site says Bitpanda Broker UK Ltd is registered with the FCA as a cryptoasset business under the Money Laundering Regulations (MLRs) (FRN 925234) and that this registration is for anti-money-laundering and counter-terrorist-financing supervision only; the FCA's MLR registration is an anti-money-laundering registration, not an investment-services licence, and FOS/FSCS protection does not apply. For institutions, Bitpanda Enterprise (formerly Bitpanda Custody) offers banks and fintechs investment-as-a-service infrastructure, institutional custody, liquidity, MiCA stablecoin and payment solutions; Bitpanda Custody Ltd in the UK is also registered with the FCA under the MLRs. The EU site says the group is licensed by the FMA in Austria and BaFin in Germany. This information is the company's own statement.
PRODUCTSCrypto buying, selling and swaps · Crypto indices (BCI) · Savings plan · Staking · Limit orders · Institutional custody and liquidity
Licences and regulation
FCA (United Kingdom)
Licence no.FRN 925234
Licence holderBITPANDA BROKER UK LTD
ScopeRegistered with the FCA as a cryptoasset firm under the Money Laundering Regulations: BITPANDA BROKER UK LTD (FRN 925234); registered since 11 Oct 2021.
StatusVerified
FCA (United Kingdom)
Licence no.FRN 928556
Licence holderBitpanda Custody Ltd
ScopeRegistered with the FCA as a cryptoasset firm under the Money Laundering Regulations: Bitpanda Custody Ltd (FRN 928556); registered since 4 Oct 2021.
StatusVerified
FMA (Austria)
Licence no.MiCAR CASP (LEI 5493007WZ7IFULIL8G21)
Licence holderBitpanda GmbH
ScopeListed in ESMA's interim MiCA register as a crypto-asset service provider (CASP) authorised by the FMA under Bitpanda GmbH; authorised on 9 Apr 2025; covers custody, crypto-to-fiat and crypto-to-crypto exchange, order execution and transfer services.
StatusVerified
BaFin (Germany)
Licence no.MiCAR CASP (LEI 9845005X9B7N610K0093)
Licence holderBitpanda Asset Management GmbH
ScopeListed in ESMA's interim MiCA register as a crypto-asset service provider (CASP) authorised by BaFin under Bitpanda Asset Management GmbH; authorised on 24 Jan 2025 and passported to EEA countries; covers custody, exchange and transfer services.
StatusVerified
User complaints
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.
Period reviewed: November 2023 – October 2026
Withdrawal / payment: 41
Account / trading conditions: 34
Identity verification: 10
Customer support: 8
Other: 7
Bonus / promotion: 2
No. 80 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).
The complaint distribution is based on the latest 1-star reviews on Bitpanda's Trustpilot page (92) and Şikayetvar (10) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Bitpanda name are left out. Across the complaints, crypto transfers and withdrawals blocked for security reviews, accounts restricted or closed without explanation, and high spreads and fees stand out.
Sources and verification history
Official company sourcesbitpanda.com — en-gb homepage, Legal notice, Margin trading, Limits; EU site footer; Enterprise; group.bitpanda.com About us