Legal company nameBitstamp UK Ltd · Bitstamp Europe S.A. · Bitstamp Asia Pte Ltd · Bitstamp USA, Inc.
Year founded2011
Headquarters / registered countryLondon, United Kingdom
Websitewww.bitstamp.net
Last checked08.10.2026
According to its official website, Bitstamp is a cryptocurrency exchange that has served customers since 2011 and is now part of the Robinhood group as "Bitstamp by Robinhood". It offers retail users crypto trading through a mobile app and a web platform, provides separate services for institutions and partners, and runs a low-fee FastPass programme for high-volume traders; in the EU, derivatives are offered through a separate investment firm. The site lists the entities that serve clients depending on residency: UK clients are served by Bitstamp UK Ltd in London, which is registered with the FCA as a cryptoasset firm under the Money Laundering Regulations (MLRs) (FRN 978690); the FCA's MLR registration is an anti-money-laundering registration, not an investment-services licence. In the EU, Bitstamp Europe S.A. in Luxembourg is authorised by the CSSF as a payment institution and crypto-asset service provider; in Singapore Bitstamp Asia Pte Ltd is a MAS-authorised major payment institution, and in the US Bitstamp USA, Inc. is licensed by the NYDFS; Bitstamp Global Ltd in the British Virgin Islands is registered as a VASP, and Bitstamp Financial Services Ltd. in Slovenia is an ATVP-authorised MiFID investment firm. Because access to the official site is blocked from this server, the information was read from an archive copy dated 5 Oct 2026. This information is the company's own statement.
ScopeRegistered with the FCA as a cryptoasset firm under the Money Laundering Regulations: Bitstamp UK Limited (FRN 978690); registered since 13 Jun 2023.
StatusVerified
CSSF (Luxembourg)
Licence no.N00000003
Licence holderBitstamp Europe S.A.
ScopeListed in ESMA's interim MiCA register as a CSSF-authorised crypto-asset service provider (CASP) under Bitstamp Europe S.A.; authorised on 15 May 2025; covers operating a trading platform, custody, exchange and order services.
StatusVerified
CSSF (Luxembourg)
Licence no.Z00000012
Licence holderBitstamp Europe S.A.
ScopeThe company states that Bitstamp Europe S.A. is authorised by the CSSF as a payment institution (Z00000012). The record could not be verified because the CSSF register could not be read.
StatusPending verification
MAS (Singapore)
Licence no.PS20200667
Licence holderBitstamp Asia Pte Ltd
ScopeThe company states that Bitstamp Asia Pte Ltd is authorised by the MAS as a major payment institution (PS20200667). The record could not be verified because the MAS register could not be read.
StatusPending verification
ATVP (Slovenia)
Licence no.Not stated
Licence holderBitstamp Financial Services Ltd.
ScopeThe company states that Bitstamp Financial Services Ltd., which provides investment services in derivatives, is authorised by the ATVP as a MiFID investment firm (registration no 9776745000). The record could not be verified because the ATVP register could not be read.
StatusPending verification
NYDFS (United States)
Licence no.NMLS 1905429
Licence holderBitstamp USA, Inc.
ScopeThe company states that Bitstamp USA, Inc., which serves US residents, is licensed by the New York State Department of Financial Services (NYDFS) for virtual currency business and money transmission. The record could not be verified because the NYDFS register could not be read.
StatusPending verification
User complaints
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.
Period reviewed: May 2025 – October 2026
Withdrawal / payment: 35
Identity verification: 28
Account / trading conditions: 24
Customer support: 4
Other: 4
No. 106 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).
The complaint distribution is based on the latest 1-star reviews on Bitstamp's Trustpilot page (95) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Bitstamp name are left out. Across the complaints, allegations of blocked withdrawals and funds held for months, repeated identity and address verification requests, and accounts closed without explanation stand out.
Sources and verification history
Official company sourcesbitstamp.net — homepage and footer (legal entities), Internet Archive copy of 5 Oct 2026 (the live site blocks this server)
Regulator recordsFCA — Bitstamp UK Limited, FRN 978690 (register.fca.org.uk) · ESMA interim MiCA register — Bitstamp Europe S.A. (CSSF)
Company registerCompanies House — Bitstamp UK Limited, company no 14174243
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Tickmill
Garnet Trade
XM