ForexQ.com
ForexQ.com
Bank · Kuwait
According to its official website, Burgan Bank was founded in 1977, is based in Kuwait and is majority-owned by KIPCO (Kuwait Projects Company). Built on a foundation in corporate banking, it has expanded into retail banking, private banking and wealth management. The group has subsidiaries in Algeria, Bahrain and Tunisia and a presence in Türkiye and the UAE. The site states that Burgan Bank Turkey was acquired in 2012 and that in 2023 the bank sold 52% of its shares in it while retaining management control; it also lists AGB in Algeria, Tunis International Bank in Tunisia and Bahrain-based United Gulf Bank, fully acquired in 2025, as group companies. Burgan Bank Financial Services Limited (BBFS) is Burgan Bank's key presence in the UAE, based in the Dubai International Financial Centre (DIFC), and offers financing opportunities to corporate and individual clients in the UAE. BBFS is listed in the DFSA register with reference F002043, authorised for arranging deals in investments, advising on financial products and arranging and advising on credit. This information is the company's own statement.
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on Trustpilot, WikiFX and Şikayetvar, and one person's records count once.
Period reviewed: August 2026 – October 2026
VERY HIGH — COMPLAINT LEVEL
1% of institutions with complaint records received more complaints than this one.
BY TOPIC — Fees and commissions: Very high · Other: Very high · Loans and credit cards: Very high · Customer support: Very high · Account blocks and freezes: High · Withdrawals and payments: High · Unauthorised transactions: Very high
The complaint distribution is based on reports counted among the latest 200 records (182) on the Burgan Bank and ON Dijital Bankacılık pages on Şikayetvar as of 15 October 2026; one person's records count once, and empty records, fake calls and records from non-customers are left out. Across the complaints, allegations that loan interest rates were raised when life insurance was cancelled, unpaid campaign rewards, mobile banking outages and difficulty reaching customer service stand out.