ForexQ.com
FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Capitec

Bank · South Africa

About the company

Legal company nameCapitec Bank Limited
Year founded2001
Headquarters / registered countryStellenbosch, South Africa
Websitewww.capitecbank.co.za
Last checked10.10.2026

According to its official website, Capitec is a bank established on 1 March 2001, listed on the JSE since 18 February 2002 and registered with the South African Reserve Bank (SARB); it is headquartered in Stellenbosch. It says that in the financial year ended February 2026 it served 26 million active clients and reported headline earnings of 16.8 billion ZAR, and that it is a diversified financial services group made up of personal banking, insurance, fintech (value-added services and Capitec Connect) and business banking. Its services include transactional and savings accounts, personal loans, credit cards, funeral and life cover, business accounts and card machines, international payments, e-commerce payments through Capitec Pay, the Live Better rewards programme and Capitec Connect, presented as the country's largest mobile virtual network operator. It states that its banking app has 15 million active users and that its fraud prevention systems stopped more than 394,000 scam payments in a year. Capitec Bank Limited is an authorised financial services provider (FSP 46669) and a registered credit provider (NCRCP13). The information is based on archive copies of the official website dated 9 October 2025, 15 January 2026 and 4 September 2026. This information is the company's own statement.

Account Details

ACCOUNT TYPESPersonal accounts (transactional and savings) · Business accounts
MIN. DEPOSITNot stated
PLATFORMSCapitec banking app · Internet banking · Branches and ATMs
PRODUCTSDeposits and savings · Personal loans and credit cards · Insurance (funeral and life) · Business banking and card machines · International payments · Capitec Pay · Capitec Connect mobile services

Licences and regulation

FSCA (South Africa)

Licence no.FSP 46669
Licence holderCapitec Bank Limited
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under Capitec Bank Limited (FSP 46669); authorised since 5 Apr 2016; approved product classes: derivative instruments, shares, bonds, money market instruments and collective investment schemes etc..
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: December 2023 – October 2026

  • Account / trading conditions: 28
  • Withdrawal / payment: 21
  • Customer support: 20
  • Other: 16
  • Identity verification: 4
  • Bonus / promotion: 1

HIGH — COMPLAINT LEVEL

25% of institutions with complaint records received more complaints than this one.

BY TOPIC — Account / trading conditions: High · Withdrawal / payment: High · Customer support: Very high · Other: Very high · Identity verification: High · Bonus / promotion: Very high

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on Capitec's Trustpilot page (90) as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the Capitec name are left out. Across the complaints, accounts suspended for long periods on suspicion of fraud, delayed international payments and held funds, branch and call centre service found inadequate, and unauthorised card transactions stand out.

Sources and verification history

Official company sourcescapitecbank.co.za — homepage (archive copy of 15 January 2026), About us / Key facts (archive copy of 9 October 2025), 2026 annual results news (archive copy of 4 September 2026)
Regulator recordsFSCA — Capitec Bank Limited, FSP 46669 (fsca.co.za)
Company registerCIPC (Companies and Intellectual Property Commission) — Capitec Bank Limited, 1980/003695/06
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified10.10.2026

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