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FINANCIAL INSTITUTION INFORMATION PLATFORM

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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Castle Trust Bank

Bank · United Kingdom

About the company

Legal company nameCastle Trust Capital PLC
Year founded2012
Headquarters / registered countryLondon, United Kingdom
Websitewww.castletrust.co.uk
Last checked08.10.2026

According to its official website, Castle Trust Bank was launched in 2012 to offer investment products and specialist mortgage finance, moved into point-of-sale finance in 2017 by buying Omni Capital Retail Finance, and became Castle Trust Bank after receiving its banking licence in June 2020. The entity behind the brand is the UK-incorporated Castle Trust Capital plc, with its registered office in London. The bank offers personal customers fixed-rate and notice savings accounts and Cash ISAs, managed through an online portal and a mobile app, with a minimum opening balance of 1,000 GBP. It also provides bridging loans and buy-to-let mortgages through intermediaries only, and point-of-sale finance for retailers under the Omni brand. According to the Bank of England list and the FCA register, Castle Trust Capital plc is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. The site states that eligible deposits are protected by the FSCS up to 120,000 GBP. This information is the company's own statement.

Account Details

ACCOUNT TYPESFixed-rate savings account · Notice account · Cash ISA
MIN. DEPOSIT1,000 GBP (savings accounts and e-Cash ISA)
PLATFORMSOnline banking · Mobile app
PRODUCTSSavings accounts · Cash ISA · Bridging loans · Buy-to-let mortgages · Point-of-sale retail finance

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 541910
Licence holderCastle Trust Capital PLC
ScopeAuthorised by the PRA to accept deposits according to the Bank of England list of 1 Oct 2026; listed in the FCA register under Castle Trust Capital PLC (FRN 541910), regulated by the FCA and the PRA.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: July 2020 – October 2026

  • Account / trading conditions: 38
  • Withdrawal / payment: 27
  • Customer support: 21
  • Identity verification: 4
  • Other: 4

No. 89 for most complaints among 520 institutions.

RANK BY TOPIC — Account / trading conditions: 95. · Withdrawal / payment: 92. · Customer support: 34. · Identity verification: 104. · Other: 115.

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on the Castle Trust Bank Trustpilot page (94) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Castle Trust name are left out. Across the complaints, delayed or mishandled Cash ISA transfers, online login problems and fixed rates cut mid-term, along with unanswered messages and long phone waits, stand out.

Sources and verification history

Official company sourcescastletrust.co.uk — homepage, About us, Savings, 35 Day Notice e-Saver, 1 Year Fixed Rate e-Saver and 1 Year Fixed Rate e-Cash ISA product pages, footer (legal information)
Regulator recordsBank of England PRA list of banks (1 Oct 2026) · FCA — Castle Trust Capital PLC, FRN 541910 (register.fca.org.uk)
Company registerCompanies House — Castle Trust Capital PLC, company no 07454474
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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