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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

CEX.IO

Crypto exchange · United Kingdom

About the company

Legal company nameCEX.IO Markets UK Ltd · CEX.IO Europe, S.L. · CEX.IO Corp. · CEX OVRS LLC
Year founded2013
Headquarters / registered countryLondon, United Kingdom
Websitecex.io
Last checked08.10.2026

According to its official website, CEX.IO is a cryptocurrency exchange active since 2013 that says it has reached more than 15 million users in over 185 countries; it says it was one of the first exchanges to offer crypto purchases by credit and debit card in 2013 and that it passes PCI DSS Level 1 security audits. It offers retail and institutional users Instant Buy by Visa/Mastercard and e-wallets, spot trading, margin trading depending on the country, a crypto converter, staking and savings products, and iOS and Android apps; deposits and withdrawals use SEPA, SWIFT, Faster Payments and cards. The site says services are provided through CEX.IO Markets UK Ltd in the UK, CEX.IO Europe, S.L. in the EEA, CEX.IO Corp. in the US and CEX OVRS LLC in other countries, and that CEX.IO Markets UK Ltd is registered with the FCA as a cryptoasset firm under the Money Laundering Regulations (MLRs) (FRN 1007192), adding that this registration does not constitute FCA authorisation; the FCA's MLR registration is an anti-money-laundering registration, not an investment-services licence. The site also says it is registered with FinCEN in the US as a money services business (MSB), and announces that some account functions in the EEA are currently unavailable because of MiCA rules. This information is the company's own statement.

Account Details

ACCOUNT TYPESPersonal account · Institutional account
MIN. DEPOSITNot stated
PLATFORMSCEX.IO web platform · Mobile app (iOS, Android)
PRODUCTSInstant crypto purchase by card · Spot trading · Margin trading (by country) · Crypto converter · Staking and savings

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 1007192
Licence holderCEX.IO Markets UK LTD
ScopeRegistered with the FCA as a cryptoasset firm under the Money Laundering Regulations: CEX.IO Markets UK LTD (FRN 1007192); registered since 11 Mar 2026.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: December 2023 – October 2026

  • Withdrawal / payment: 34
  • Account / trading conditions: 20
  • Identity verification: 14
  • Bonus / promotion: 9
  • Customer support: 6
  • Other: 6

No. 164 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Withdrawal / payment: 120. · Account / trading conditions: 225. · Identity verification: 36. · Bonus / promotion: 22. · Customer support: 197. · Other: 139.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on the CEX.IO Trustpilot page (82) and Şikayetvar (7) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the CEX.IO name are left out. Across the complaints, withdrawals and deposits held for days, repeated verification requests such as selfies with cards, high fees and the Telegram airdrop campaign stand out.

Sources and verification history

Official company sourcescex.io — homepage, Legal & Security, UK legal page (CEX.IO Markets UK Ltd)
Regulator recordsFCA — CEX.IO Markets UK LTD, FRN 1007192 (register.fca.org.uk)
Company registerCompanies House — CEX.IO Markets UK Ltd, company no 15140258
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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