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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

ChainEX

Crypto exchange · South Africa

About the company

Legal company nameChainEX (Pty) Ltd
Year founded2017
Headquarters / registered countryJeffreys Bay, South Africa
Websitechainex.io
Last checked10.10.2026

According to its official website, ChainEX is a digital asset exchange founded in 2017 that allows South Africans to buy, sell and trade more than 30 cryptocurrencies, including Bitcoin, Ethereum and local favourites. The site mentions ZAR markets, EFT deposits from bank accounts, purchases from R10, an interest-earning Earn product, a Maker programme, a referral programme, scaled, market, stop and stop-limit orders, automatic buying when a deposit clears and accumulation/distribution orders; its partner bank is Standard Bank, and a Fast Clearing service offers same-day withdrawals for customers of other banks. The platform is accessed via desktop, iOS and Android apps and an API; accounts are protected with two-factor authentication (2FA). The company's CEO is Henco Vorstman and its CTO is Ryno Mathee; the footer states that ChainEX (Pty) Ltd is a licensed financial services provider (FSP 53799). This information is the company's own statement.

Account Details

ACCOUNT TYPESRetail
MIN. DEPOSITNot stated
PLATFORMSWeb platform · iOS and Android app · API
PRODUCTSCrypto trading (30+ cryptocurrencies, ZAR and USDT markets) · Earn (interest) · Maker and referral programmes

Licences and regulation

FSCA (South Africa)

Licence no.FSP 53799
Licence holderChainEX (Pty) Ltd
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under ChainEX (Pty) Ltd (FSP 53799); authorised since 10 Dec 2024; approved product classes: crypto assets.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: August 2022 – October 2026

  • Withdrawal / payment: 2
  • Other: 2
  • Identity verification: 1

LOW — COMPLAINT LEVEL

77% of institutions with complaint records received more complaints than this one.

BY TOPIC — Withdrawal / payment: Low · Other: Medium · Identity verification: Medium

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on ChainEX's Trustpilot page (5) as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the ChainEX name are left out. Across the complaints, funds being held and high withdrawal fees, persistent phone calls and access being blocked to an unverified account stand out.

Sources and verification history

Official company sourceschainex.io — homepage, About and Fees pages and footer
Regulator recordsFSCA — ChainEX (Pty) Ltd, FSP 53799 (fsca.co.za)
Company registerCIPC (Companies and Intellectual Property Commission) — ChainEX (Pty) Ltd, 2017/439541/07
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified10.10.2026

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