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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Charter Savings Bank

Bank · United Kingdom

About the company

Legal company nameCharter Court Financial Services Limited
Year founded—
Headquarters / registered countryWolverhampton, United Kingdom
Websitewww.chartersavingsbank.co.uk
Last checked08.10.2026

According to its official website, Charter Savings Bank is a retail savings bank offering UK customers savings accounts, Cash ISAs and bonds online and by post. The brand is a trading name of Charter Court Financial Services Limited, registered in Wolverhampton; the same company also provides residential and buy-to-let mortgages as Precise Mortgages. The bank is part of OSB Group, a specialist lender and savings provider. Its products include an easy access account and an easy access Cash ISA (from a 1 GBP deposit), notice accounts, fixed-rate bonds and fixed-rate Cash ISAs (from a 5,000 GBP deposit); accounts are managed online. According to the Bank of England list and the FCA register, Charter Court Financial Services Limited is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. The site states that eligible deposits are protected by the FSCS up to 120,000 GBP. This information is the company's own statement.

Account Details

ACCOUNT TYPESEasy access account · Notice account · Fixed-rate bond · Cash ISA
MIN. DEPOSIT1 GBP (Easy Access account)
PLATFORMSOnline banking
PRODUCTSSavings accounts · Fixed-rate bonds · Cash ISA · Residential and buy-to-let mortgages (Precise Mortgages)

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 494549
Licence holderCharter Court Financial Services Limited
ScopeAuthorised by the PRA to accept deposits according to the Bank of England list of 1 Oct 2026; listed in the FCA register under Charter Court Financial Services Limited (FRN 494549), regulated by the FCA and the PRA.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: April 2025 – October 2026

  • Account / trading conditions: 30
  • Withdrawal / payment: 29
  • Customer support: 22
  • Identity verification: 11
  • Other: 3

No. 83 for most complaints among 520 institutions.

RANK BY TOPIC — Account / trading conditions: 121. · Withdrawal / payment: 89. · Customer support: 31. · Identity verification: 29. · Other: 140.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on the Charter Savings Bank Trustpilot page (95) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Charter Savings Bank name are left out. Across the complaints, delayed ISA transfers and withdrawals, lower rates offered to existing customers, very long phone waits and repeated identity document requests stand out.

Sources and verification history

Official company sourceschartersavingsbank.co.uk — homepage, About us, Easy Access, Fixed Rate Bond, ISAs, footer (legal information) · precisemortgages.co.uk — footer · osb.co.uk — Our brands
Regulator recordsBank of England PRA list of banks (1 Oct 2026) · FCA — Charter Court Financial Services Limited, FRN 494549 (register.fca.org.uk)
Company registerCompanies House — Charter Court Financial Services Limited, company no 06749498
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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