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According to its official investor relations website, Citizens is the brand of Citizens Financial Group, Inc. (NYSE: CFG), and the site states that Citizens Bank is a brand name of Citizens Bank, N.A. (NMLS 433960). The company describes itself as one of the nation's oldest and largest financial institutions, with $234.5 billion in assets as of 30 September 2026 and headquarters at One Citizens Plaza, Providence, Rhode Island. It offers retail, private banking, wealth management and commercial banking products to individuals, small businesses, middle-market companies, large corporations and institutions. Consumer Banking includes mobile and online banking, a full-service customer contact center and approximately 1,000 branches and 3,000 ATMs in 14 states and Washington, DC; Citizens Private Bank and Private Wealth serve high-net-worth clients. Commercial Banking covers lending and leasing, deposit and treasury management, foreign exchange, interest rate and commodity risk management, loan syndication, corporate finance, mergers and acquisitions and debt and equity capital markets. The official Citizens Bank Mobile Banking app (seller Citizens Bank, N.A.) offers balance tracking, debit card freezing, mobile check deposit, Zelle transfers and bill pay. This information is the company's own statement.
User reports found online are classified by topic. The reports are compiled from records on Trustpilot, WikiFX, Şikayetvar and FastBull, and one person's records count once.
No complaint records have been compiled for Citizens yet, so no comparison list is shown. Below are institutions operating in the same service area whose licences are verified.
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According to the data, Citizens has 1 verified licence (FDIC); there are no classified user reports yet. This page does not express an opinion; licence records come from official registers and reports from sourced records.
Licences verified in official registers: FDIC (United States) – FDIC Cert. 57957.
No classified user reports about Citizens yet. Sources: Trustpilot, Şikayetvar, WikiFX, FastBull.
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Licence records are checked against official registers (last verification 11.11.2026). Complaint records are re-scanned every month on Trustpilot, Şikayetvar, WikiFX, FastBull. The institution’s details were last checked on 11.11.2026.