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Citizens

Bank · United States

About the company

Legal company nameCitizens Bank, National Association · Citizens Financial Group, Inc.
Year founded—
Headquarters / registered countryProvidence, United States
Websitewww.citizensbank.com
Last checked11.11.2026

According to its official investor relations website, Citizens is the brand of Citizens Financial Group, Inc. (NYSE: CFG), and the site states that Citizens Bank is a brand name of Citizens Bank, N.A. (NMLS 433960). The company describes itself as one of the nation's oldest and largest financial institutions, with $234.5 billion in assets as of 30 September 2026 and headquarters at One Citizens Plaza, Providence, Rhode Island. It offers retail, private banking, wealth management and commercial banking products to individuals, small businesses, middle-market companies, large corporations and institutions. Consumer Banking includes mobile and online banking, a full-service customer contact center and approximately 1,000 branches and 3,000 ATMs in 14 states and Washington, DC; Citizens Private Bank and Private Wealth serve high-net-worth clients. Commercial Banking covers lending and leasing, deposit and treasury management, foreign exchange, interest rate and commodity risk management, loan syndication, corporate finance, mergers and acquisitions and debt and equity capital markets. The official Citizens Bank Mobile Banking app (seller Citizens Bank, N.A.) offers balance tracking, debit card freezing, mobile check deposit, Zelle transfers and bill pay. This information is the company's own statement.

Account Details

ACCOUNT TYPESNot stated
MIN. DEPOSITNot stated
PLATFORMSCitizens Bank Mobile Banking app · Citizens online banking · Citizens Access app
PRODUCTSConsumer banking and savings · Lending and leasing · Private banking and wealth management · Treasury management and foreign exchange · Corporate finance and capital markets

Licences and regulation

FDIC (United States)

Licence no.FDIC Cert. 57957
Licence holderCitizens Bank, National Association
ScopeFDIC BankFind: Citizens Bank, National Association (Providence, RI), active, FDIC-insured national bank (OCC-supervised); insured since 13 May 2005; assets $232.5bn (30 Jun 2026).
StatusVerified
USER REPORTS

User complaints

User reports found online are classified by topic. The reports are compiled from records on Trustpilot, WikiFX, Şikayetvar and FastBull, and one person's records count once.

There are no classified user reports for this institution yet.

Sources and verification history

Official company sourcesinvestor.citizensbank.com — IR homepage and footer, Company FAQs (headquarters), press release of 10 Nov 2026 (About Citizens Financial Group section); App Store: Citizens Bank Mobile Banking (Citizens Bank, N.A.) app page; FDIC BankFind web address www.citizensbank.com
Regulator recordsFDIC BankFind — Citizens Bank, National Association, Cert. 57957 (banks.data.fdic.gov, 11 Nov 2026)
Company registerVerified source to be added
User feedback sourcesTrustpilot · Şikayetvar · WikiFX · FastBull
Last verified11.11.2026
SAME CATEGORY

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Frequently asked questions

Is Citizens trustworthy?

According to the data, Citizens has 1 verified licence (FDIC); there are no classified user reports yet. This page does not express an opinion; licence records come from official registers and reports from sourced records.

Which licences does Citizens hold?

Licences verified in official registers: FDIC (United States) – FDIC Cert. 57957.

Are there complaints about Citizens?

No classified user reports about Citizens yet. Sources: Trustpilot, Şikayetvar, WikiFX, FastBull.

How can I file a complaint about Citizens?

Use the "File a Complaint" button on this page to open the form; the institution is preselected. Describe the issue, the date and attach any supporting documents. The complaint is reviewed by our team, published if eligible and forwarded to the institution; with the tracking link you receive, you can follow the process and the institution’s reply.

How is the information about Citizens verified and when was it last checked?

Licence records are checked against official registers (last verification 11.11.2026). Complaint records are re-scanned every month on Trustpilot, Şikayetvar, WikiFX, FastBull. The institution’s details were last checked on 11.11.2026.

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