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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
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Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Close Brothers

Bank · United Kingdom

About the company

Legal company nameClose Brothers Limited
Year founded1878
Headquarters / registered countryLondon, United Kingdom
Websitewww.closebrothers.com
Last checked08.10.2026

According to its official websites, Close Brothers is a London-based specialist banking group that provides financial support to businesses and individuals; its savings site says it is a merchant bank that has operated since 1878. The group's bank is the UK-incorporated Close Brothers Limited, a subsidiary of Close Brothers Group plc, and Close Brothers Savings is a trading style of this company. On the lending side it offers asset finance, aviation and marine finance, invoice finance, bridging and property finance and vehicle hire, and provides individuals with motor finance through a dealer network and insurance premium finance. Close Brothers Savings offers individuals easy access and notice accounts, fixed-rate bonds and fixed-rate Cash ISAs (opened with at least 10,000 GBP), and businesses notice and fixed-term deposit accounts; accounts are managed through online banking. According to the Bank of England list and the FCA register, Close Brothers Limited is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. The site states that eligible deposits are protected by the FSCS up to 120,000 GBP. This information is the company's own statement.

Account Details

ACCOUNT TYPESEasy access account · Notice account · Fixed-rate bond · Cash ISA · Business deposit account
MIN. DEPOSIT10,000 GBP (personal savings accounts)
PLATFORMSOnline banking
PRODUCTSSavings accounts · Cash ISA · Asset and invoice finance · Property and bridging finance · Motor finance · Insurance premium finance

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 124750
Licence holderClose Brothers Limited
ScopeAuthorised by the PRA to accept deposits according to the Bank of England list of 1 Oct 2026; listed in the FCA register under Close Brothers Limited (FRN 124750), regulated by the FCA and the PRA.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: September 2021 – October 2026

  • Account / trading conditions: 24
  • Withdrawal / payment: 14
  • Customer support: 7
  • Other: 4
  • Identity verification: 3

No. 160 for most complaints among 520 institutions.

RANK BY TOPIC — Account / trading conditions: 144. · Withdrawal / payment: 155. · Customer support: 115. · Other: 115. · Identity verification: 117.

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on the Close Brothers Savings Trustpilot page (52) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Close Brothers name are left out. Across the complaints, a slow and error-prone website and failed online applications, delayed or lost ISA transfers and withdrawals, and long phone waits stand out.

Sources and verification history

Official company sourcesclosebrothers.com — homepage, What we do, footer · closesavings.co.uk — homepage, personal savings account pages (Easy Access, Notice, Fixed Rate Bonds, Fixed Rate Cash ISA), business accounts, footer (legal information)
Regulator recordsBank of England PRA list of banks (1 Oct 2026) · FCA — Close Brothers Limited, FRN 124750 (register.fca.org.uk)
Company registerCompanies House — Close Brothers Limited, company no 00195626
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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