ForexQ.com
ForexQ.com
Payment institution · International
According to its official website, dLocal is a payment platform connecting global businesses with consumers in emerging markets across Africa, Asia and Latin America; it says it launched pay-in and payout solutions in nine countries in 2016 and now operates in more than 40 countries with more than 1,000 local payment methods. Its services include pay-ins, payouts, payment infrastructure for platforms, fraud and chargeback management tools (Defense Suite), invoice collection and the Merchant of Record solution dMoRe; its customers are businesses in e-commerce, digital subscriptions, gaming, travel, remittances and mobility. The company announced in June 2025 that it had obtained a payment services licence in the UAE; in the DFSA register, dLocal (DIFC) Limited has been authorised for money transmission under reference F007552 since 3 Jun 2025, and its entry carries no retail client endorsement. The website also states that Dlocal Ltd is authorised by the MFSA in Malta as an electronic money and payment institution, that Dlocal OpCo UK Ltd is regulated by the FCA and that it operates in Brazil through its local payment institution, Dlocal Brasil This information is the company's own statement.
User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on Trustpilot, WikiFX and Şikayetvar, and one person's records count once.
Period reviewed: April 2024 – October 2026
MEDIUM — COMPLAINT LEVEL
43% of institutions with complaint records received more complaints than this one.
BY TOPIC — Withdrawals and payments: Very high · Unauthorised transactions: Very high · Other: High · Account blocks and freezes: Medium · Customer support: High
The complaint distribution is based on the latest 1-star reviews on dLocal's Trustpilot page (46) and Şikayetvar (16) records as of 15 October 2026; one person's reviews count once, and records about fake sites and third parties using the dLocal name are left out. Across the complaints, claims that merchant accounts were blocked and sales proceeds withheld, refunds and payments not reaching recipients and claims of unauthorised card charges stand out.