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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
RECENTLY ADDED

Recently Added Institutions

The latest institution profiles added to ForexQ.com.

BANKE.SUN Bank Sydney Branch

The Sydney branch, opened in 2016, of Taiwan's E.SUN Bank, founded in 1992 and owned by E.SUN Financial Holding; the bank has also run a Brisbane branch since 2018 and holds an ASIC AFS licence.

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BANKLand Bank of Taiwan Brisbane Branch

The Brisbane branch of Land Bank of Taiwan, a Taiwanese bank founded in 1946 that specialises in real estate finance; its ASIC AFS licence covers wholesale clients only.

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BANKTaishin Bank Brisbane Branch

The Brisbane branch, opened on 31 July 2017, of Taiwan's Taishin International Bank, which began operating in 1992; it offers deposits, corporate lending, trade finance and foreign exchange, and holds an ASIC AFS licence.

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BANKTaiwan Business Bank Sydney Branch

The Sydney branch of Taiwan Business Bank (TBB), a Taiwanese bank focused on SME finance that also has a Brisbane branch in Australia; it offers deposits, loans, trade finance and remittances, and holds an ASIC AFS licence.

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BANKTaiwan Cooperative Bank Sydney Branch

The Sydney branch, opened on 20 September 2011, of Taiwan Cooperative Bank, founded in 1946 and owned by Taiwan Cooperative Financial Holding; it offers deposits, loans, trade and remittance services and acts as the bank's AUD clearing bank.

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PAYMENT INSTITUTIONTravelex

The Australian arm of the global foreign exchange brand Travelex, whose roots go back to a first store opened in London in 1976; it sells foreign cash and the multi-currency Travelex Money Card through airport and store networks and holds an ASIC AFS licence.

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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

eBay

Payment institution · International

About the company

Legal company nameeBay Inc. · eBay Commerce Australia Pty Ltd · eBay S.à r.l. · eBay Commerce UK Ltd
Year founded—
Headquarters / registered countrySan Jose, USA
Websitewww.ebay.com.au
Last checked09.10.2026

According to its official website, eBay is a global online marketplace connecting buyers and sellers; the parent company eBay Inc. is headquartered in San Jose, USA. Users residing in Australia contract with eBay Marketplaces GmbH (Bern). Payments on the marketplace are received and settled to sellers by the eBay payment entities listed in the Payments Terms of Use: eBay Commerce Australia Pty Ltd (ABN 62 634 460 969) is responsible for sales on ebay.com.au and states that it holds an AFS licence (AFSL 700278) and is registered with AUSTRAC as a remittance service provider. According to the same document, on the EU sites eBay S.à r.l. is authorised by the CSSF as a payment institution (licence no. 33/19), and in the UK eBay Commerce UK Ltd is authorised by the FCA as an electronic money institution (FRN 1028611); eBay Commerce Inc. operates in the USA and eBay Commerce Canada Ltd. in Canada. In Australia an eBay balance account is required for sellers using Free Selling; buyers are covered by the eBay Money Back Guarantee. This information is the company's own statement.

Account Details

ACCOUNT TYPESBuyer account · Seller account (Free Selling, eBay Stores/eBay Pro)
MIN. DEPOSITNot stated
PLATFORMSWeb (ebay.com.au) · eBay mobile app
PRODUCTSMarketplace payments · Payouts to sellers · eBay balance · eBay Money Back Guarantee

Licences and regulation

ASIC (Australia)

Licence no.AFSL 700278
Licence holderEBAY COMMERCE AUSTRALIA PTY LTD
ScopeAFS licence held since 4 Sep 2026. According to ASIC's record, authorised to give general advice on and issue non-cash payment products for retail and wholesale clients.
StatusVerified

CSSF (Luxembourg)

Licence no.33/19
Licence holdereBay S.à r.l.
ScopeThe company states that eBay S.à r.l. is authorised by the CSSF as a payment institution (licence no. 33/19). The record could not be verified because the CSSF register could not be read.
StatusPending verification

FCA (United Kingdom)

Licence no.FRN 1028611
Licence holdereBay Commerce UK Ltd
ScopeListed in the FCA register as an Authorised Electronic Money Institution under eBay Commerce UK Ltd (FRN 1028611) since 21 Nov 2025.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: July 2023 – October 2026

  • Withdrawal / payment: 106
  • Account / trading conditions: 37
  • Other: 22
  • Customer support: 14
  • Identity verification: 6
  • Bonus / promotion: 1

VERY HIGH — COMPLAINT LEVEL

5% of institutions with complaint records received more complaints than this one.

BY TOPIC — Withdrawal / payment: Very high · Account / trading conditions: High · Other: Very high · Customer support: Very high · Identity verification: High · Bonus / promotion: Very high

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on eBay's Trustpilot page for ebay.com.au (87) and Şikayetvar (99) records as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the eBay name are left out. Across the complaints, refunds not paid for undelivered or returned items, seller fees and account suspensions, and difficulty reaching customer service stand out.

Sources and verification history

Official company sourcesebay.com.au — User Agreement; pages.ebay.com.au — Payments Terms of Use
Regulator recordsASIC — EBAY COMMERCE AUSTRALIA PTY LTD, AFSL 700278 (AFS licensee dataset, data.gov.au, 7 Oct 2026)
Company registerABN 62 634 460 969 (ABN Lookup)
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified09.10.2026

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