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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Fena

Payment institution · United Kingdom

About the company

Legal company nameFena Labs Ltd
Year founded2019
Headquarters / registered countryLondon, United Kingdom
Websitewww.fena.co
Last checked08.10.2026

According to its official website, Fena is a payments company that lets businesses take payments directly from customers' bank accounts through Open Banking instead of cards. The site says Fena Labs Ltd is registered in England and Wales under number 12358683 and is authorised and regulated by the FCA as a Payment Initiation Service Provider and an Account Information Service Provider (FRN 934835). Its services cover payment initiation through an API, Shopify, WooCommerce and BigCommerce plugins, the Fena Terminal app for in-store QR-code collections, variable recurring payments (VRP), pay-by-bank QR codes on invoices, payment links, bulk payments, open banking data APIs and a white-label partner portal; it says it serves more than 2,500 merchants in the UK. Payment initiation and account information services in the EU are offered through partner Salt Edge, while account and card processing services are offered as a distributor of Paynetics UK Limited and Ryft Pay Ltd. The registered address is 4 Thomas More Square, London E1W 1YW. This information is the company's own statement.

Account Details

ACCOUNT TYPESBusinesses
MIN. DEPOSITNot stated
PLATFORMSWeb dashboard · API and plugins · Fena Terminal app (iOS, Android)
PRODUCTSOpen banking pay by bank · Payment links and QR codes · Variable recurring payments · Open banking data APIs

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 934835
Licence holderFena Labs Ltd
ScopeListed in the FCA register as an Authorised Payment Institution under Fena Labs Ltd (FRN 934835) since 12 Nov 2020.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: February 2024 – October 2026

  • Identity verification: 2
  • Withdrawal / payment: 1
  • Other: 1

No. 441 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Identity verification: 222. · Withdrawal / payment: 415. · Other: 314.

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on Fena's Trustpilot page (4) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Fena name are left out. Across the complaints, business applications rejected without explanation or delayed, failed customer payments and system problems stand out.

Sources and verification history

Official company sourcesfena.co — homepage, Pricing, Licences and legal disclaimers
Regulator recordsFCA — Fena Labs Ltd, FRN 934835 (register.fca.org.uk)
Company registerCompanies House — FENA LABS LTD, company no 12358683, incorporated 11 Dec 2019
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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