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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

FNB

Bank · South Africa

About the company

Legal company nameFirst National Bank, a division of FirstRand Bank Limited · FNB Stockbroking and Portfolio Management (Pty) Ltd
Year founded—
Headquarters / registered countrySandton, Johannesburg, South Africa
Websitewww.fnb.co.za
Last checked10.10.2026

According to its official website, FNB (First National Bank) is a division of FirstRand Bank Limited and provides personal, private (FNB Private), business, commercial and corporate banking services to millions of customers across South Africa. The site states that the bank is an authorised financial services and credit provider (1929/001225/06, NCRCP20) and lists FNB subsidiaries in Botswana, Lesotho, Ghana, Namibia, Eswatini, Zambia and the Channel Islands. Its products include current and savings accounts, notice and fixed deposits, share investing through FNB Shares Zero, tax-free investment accounts and retirement annuities (from 300 ZAR per month), unit trusts, offshore investment products, foreign exchange solutions, home and vehicle finance, credit cards, insurance, the eBucks rewards programme and crypto investing on the FNB App. The head office is at 4 Merchant Place in Sandton. The FSCA register also lists the bank's FNB Personal & Private Segment and FNB Financial Advisory records and the in-house stockbroker FNB Stockbroking and Portfolio Management (Pty) Ltd. This information is the company's own statement.

Account Details

ACCOUNT TYPESCurrent accounts · Savings account · Notice and fixed deposits · Tax-free investment account · FNB Shares Zero · FNB Retirement Annuity · Global Account
MIN. DEPOSIT300 ZAR per month (Tax-free Investing, FNB RA)
PLATFORMSFNB App · Online banking · Secure Chat
PRODUCTSDeposits and investments · Share investing · Unit trusts · Offshore investing · Forex and trade · Home and vehicle finance · Credit cards · Insurance · eBucks · Crypto investing

Licences and regulation

FSCA (South Africa)

Licence no.FSP 3071
Licence holderFirst National Bank, a division of FirstRand Bank Limited
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under First National Bank, a division of FirstRand Bank Limited (FSP 3071); authorised since 28 Oct 2004; approved product classes: derivative instruments, shares, crypto assets and bonds etc..
StatusVerified

FSCA (South Africa)

Licence no.FSP 182
Licence holderFNB Stockbroking and Portfolio Management (Pty) Ltd
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under FNB Stockbroking and Portfolio Management (Pty) Ltd (FSP 182); authorised since 15 May 2004; approved product classes: derivative instruments, shares, crypto assets, bonds and money market instruments etc..
StatusVerified

FSCA (South Africa)

Licence no.FSP 624
Licence holderFNB Personal & Private Segment
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under FNB Personal & Private Segment (FSP 624); authorised since 30 Sep 2004; approved product classes: derivative instruments, shares, forex investment, bonds and money market instruments etc..
StatusVerified

FSCA (South Africa)

Licence no.FSP 3075
Licence holderFNB Financial Advisory, a business unit of First National Bank, a division of FirstRand Bank Limited
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under FNB Financial Advisory, a business unit of First National Bank, a division of FirstRand Bank Limited (FSP 3075); authorised since 20 Oct 2004; approved product classes: derivative instruments and shares etc..
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: June 2025 – October 2026

  • Customer support: 32
  • Account / trading conditions: 23
  • Withdrawal / payment: 20
  • Other: 13
  • Identity verification: 3
  • Bonus / promotion: 2

HIGH — COMPLAINT LEVEL

21% of institutions with complaint records received more complaints than this one.

BY TOPIC — Customer support: Very high · Account / trading conditions: High · Withdrawal / payment: High · Other: Very high · Identity verification: High · Bonus / promotion: Very high

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on FNB's Trustpilot page (93) as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the FNB name are left out. Across the complaints, unresolved issues at the call centre and on Secure Chat, high account fees and accounts that could not be closed, and allegations that money was held in blocked accounts stand out.

Sources and verification history

Official company sourcesfnb.co.za — homepage, The World of FNB, Start investing (Share investing)
Regulator recordsFSCA — First National Bank, a division of FirstRand Bank Limited, FSP 3071 · FSCA — FNB Stockbroking and Portfolio Management (Pty) Ltd, FSP 182 · FSCA — FNB Personal & Private Segment, FSP 624 · FSCA — FNB Financial Advisory, FSP 3075 (fsca.co.za)
Company registerCIPC (Companies and Intellectual Property Commission) — FirstRand Bank Limited, 1929/001225/06 · CIPC — FNB Stockbroking and Portfolio Management (Pty) Ltd, 1996/011732/07
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified10.10.2026

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