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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Global Exchange

Payment institution · United Kingdom

About the company

Legal company nameGlobal Exchange Limited (Smart Money)
Year founded1995
Headquarters / registered countryWembley, United Kingdom
Websitewww.globalexchange.co.uk
Last checked08.10.2026

According to its official website, Global Exchange is a non-bank financial institution operated by Global Exchange Ltd (trading as Smart Money) that provides international money transfers and currency exchange from the United Kingdom. The site says operations started on 5 April 1995 at 54 Ealing Road, Wembley, that the company later opened three more branches and that it focuses mainly on the Sri Lanka corridor. Customers can send money to more than 40 countries by bank deposit or cash pickup through the website, the mobile app or the branches; payment is made by bank transfer or by debit card through Worldpay. Services include same-day transfers, buying and selling currency, overseas payments for businesses, SWIFT payments and help with opening bank accounts in Sri Lanka. The site says the company is registered in England and Wales under number 03042398, is authorised and regulated by the FCA as an authorised payment institution (576032) and is registered with HMRC as a money service business (12114995); customer funds are said to be safeguarded in segregated accounts. This information is the company's own statement.

Account Details

ACCOUNT TYPESIndividual and business customers
MIN. DEPOSITNot stated
PLATFORMSWebsite · Mobile app (iOS, Android) · Branches
PRODUCTSInternational money transfer · Cash pickup and bank deposit · Currency exchange · SWIFT and business payments

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 576032
Licence holderGlobal Exchange Limited
ScopeListed in the FCA register as an Authorised Payment Institution under Global Exchange Limited (FRN 576032) since 20 Apr 2018.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: January 2020 – October 2026

  • Customer support: 2
  • Withdrawal / payment: 1
  • Identity verification: 1

No. 441 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Customer support: 294. · Withdrawal / payment: 415. · Identity verification: 269.

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on Global Exchange's Trustpilot page (4) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Global Exchange name (including reviews of airport bureaux trading under the same name) are left out. Across the complaints, branch staff attitude, being unable to get through by phone, an undelivered transfer and repeated ID document requests stand out.

Sources and verification history

Official company sourcesglobalexchange.co.uk — homepage, About Us and footer
Regulator recordsFCA — Global Exchange Limited, FRN 576032 (register.fca.org.uk)
Company registerCompanies House — GLOBAL EXCHANGE LIMITED, company no 03042398, incorporated 5 Apr 1995
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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