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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

GoCardless

Payment institution · United Kingdom

About the company

Legal company nameGoCardless Ltd
Year founded2011
Headquarters / registered countryLondon, United Kingdom
Websitegocardless.com
Last checked08.10.2026

According to its official website, GoCardless is a London-based payment institution that lets businesses collect payments by bank payment and describes itself as "a Mollie company". It says it serves more than 100,000 businesses, from small firms to enterprises, and processes more than USD 130bn in payments a year. Its products include one-off and invoice payments, subscription and instalment collection (Direct Debit), recurring Pay by Bank, outbound payments to suppliers, Success+ for retrying failed payments, Protect+ fraud protection and open banking data services connecting to more than 2,300 banks in the UK and Europe; more than 350 integrations, including Xero, QuickBooks, Sage, Zuora and Salesforce, and an API are offered. The services are aimed at businesses; the payers are those businesses' customers. The site says GoCardless Ltd (company no 07495895) is authorised by the FCA under the Payment Services Regulations 2017 for the provision of payment services (597190). The address is Sutton Yard, 65 Goswell Road, London EC1V 7EN. According to Companies House the company was incorporated in 2011. This information is the company's own statement.

Account Details

ACCOUNT TYPESBusinesses only
MIN. DEPOSITNot stated
PLATFORMSGoCardless online dashboard · API · More than 350 integrations (Xero, QuickBooks, Sage, Zuora, Salesforce)
PRODUCTSDirect Debit collection · Pay by Bank (open banking) · Outbound payments · Success+ and Protect+ · Open banking data services

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 597190
Licence holderGoCardless Ltd
ScopeListed in the FCA register as an Authorised Payment Institution under GoCardless Ltd (FRN 597190) since 11 Jun 2018.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: February 2026 – October 2026

  • Withdrawal / payment: 34
  • Account / trading conditions: 30
  • Customer support: 9
  • Identity verification: 6
  • Other: 4

No. 197 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Withdrawal / payment: 120. · Account / trading conditions: 162. · Customer support: 153. · Identity verification: 127. · Other: 183.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on GoCardless's Trustpilot page (83) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the GoCardless name are left out. Across the complaints, business accounts closed without explanation, allegations that collected funds were held or paid out late, and difficulty reaching customer support stand out.

Sources and verification history

Official company sourcesgocardless.com — homepage, About us, Legal, Pricing pages and footer
Regulator recordsFCA — GoCardless Ltd, FRN 597190 (register.fca.org.uk)
Company registerCompanies House — GOCARDLESS LTD, company no 07495895, incorporated 17 Jan 2011
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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