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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Kraken

Crypto exchange · United Kingdom

About the company

Legal company namePayward Ltd. · Payward Services Limited · Crypto Facilities Ltd · Payward Europe Solutions Limited
Year founded2011
Headquarters / registered countryLondon, United Kingdom
Websitewww.kraken.com
Last checked08.10.2026

According to its official website, Kraken is a cryptocurrency exchange operating since 2011 that says it is trusted by more than 13 million people worldwide; its parent company is Payward, Inc. In the UK, the digital asset exchange and custody services are provided by Payward Limited, which is registered with the FCA as a cryptoasset firm under the Money Laundering Regulations (MLR). This registration is an anti-money-laundering registration, not an investment-services licence. Client funds are held by Payward Services Limited, which is authorised by the FCA as an electronic money institution; Crypto Facilities Ltd (Kraken MTF) is an FCA-authorised investment firm that offers certain cryptoasset services to eligible clients. In Europe, Payward Europe Solutions Limited and Payward Global Solutions Limited are authorised by the Central Bank of Ireland as crypto-asset service providers under MiCA, and Payward Europe Digital Solutions (CY) Limited holds a CySEC licence; in the US, Payward Interactive, Inc. is registered with FinCEN and state regulators. The site says it offers spot crypto trading, futures, margin trading, staking, tokenised stocks (xStocks) and institutional OTC, custody and prime services, and that products vary by country. This information is the company's own statement.

Account Details

ACCOUNT TYPESRetail (Kraken app, Kraken Pro) · Institutional (OTC, custody, prime)
MIN. DEPOSIT1 GBP (FPS via Plaid or PayPal)
PLATFORMSKraken app · Kraken Pro · Kraken Desktop · Kraken Wallet · API
PRODUCTSCrypto trading (spot) · Perpetual futures · Margin trading · Staking · Tokenised stocks (xStocks) · Crypto-backed borrowing (Flexline) · Institutional OTC, custody and prime

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 928768
Licence holderPAYWARD LTD.
ScopeRegistered with the FCA as a cryptoasset firm under the Money Laundering Regulations: PAYWARD LTD. (FRN 928768); registered since 23 Nov 2021.
StatusVerified

FCA (United Kingdom)

Licence no.FRN 1010381
Licence holderPAYWARD SERVICES LIMITED
ScopeListed in the FCA register as an Authorised Electronic Money Institution under PAYWARD SERVICES LIMITED (FRN 1010381) since 20 Feb 2025.
StatusVerified

FCA (United Kingdom)

Licence no.FRN 757895
Licence holderCrypto Facilities Ltd
ScopeListed in the FCA register under Crypto Facilities Ltd (FRN 757895); status Authorised since 6 Apr 2017. It holds permissions to operate a multilateral trading facility (MTF), safeguard assets and arrange deals in investments.
StatusVerified

CBI (Ireland)

Licence no.LEI 254900641D8KNHUZYX24
Licence holderPayward Europe Solutions Limited
ScopeAuthorised by the Central Bank of Ireland on 25 Jun 2025 according to ESMA's MiCA register of crypto-asset service providers; covers custody, exchange of crypto-assets, and execution and transmission of orders.
StatusVerified

CBI (Ireland)

Licence no.LEI 9845003D98SCC2851458
Licence holderPayward Global Solutions Limited
ScopeAuthorised by the Central Bank of Ireland on 25 Jun 2025 to operate a trading platform for crypto-assets, according to ESMA's MiCA register of crypto-asset service providers.
StatusVerified

CySEC (Republic of Cyprus)

Licence no.342/17
Licence holderPayward Europe Digital Solutions (CY) Limited
ScopeLicence 342/17 listed in the CySEC register under Payward Europe Digital Solutions (CY) Limited (formerly I.F. Greenfields Wealth Ltd); licence date 13 Nov 2017.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: June 2025 – October 2026

  • Withdrawal / payment: 50
  • Account / trading conditions: 32
  • Customer support: 6
  • Identity verification: 3
  • Other: 3

No. 117 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Withdrawal / payment: 64. · Account / trading conditions: 149. · Customer support: 197. · Identity verification: 186. · Other: 221.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on Kraken's Trustpilot page (92) and Şikayetvar (2) records as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Kraken name are left out. Across the complaints, withdrawals and transfers held for review, restricted or frozen accounts and the inability to reach a human agent stand out.

Sources and verification history

Official company sourceskraken.com — about, legal disclosures, support: cash deposit options (updated 1 Oct 2026)
Regulator recordsFCA — PAYWARD LTD., FRN 928768 · FCA — PAYWARD SERVICES LIMITED, FRN 1010381 · FCA — Crypto Facilities Ltd, FRN 757895 (register.fca.org.uk) · ESMA MiCA CASP register — Payward Europe Solutions Limited and Payward Global Solutions Limited (CBI) · CySEC — Payward Europe Digital Solutions (CY) Limited, licence 342/17 (cysec.gov.cy)
Company registerCompanies House — PAYWARD LTD., company no 08593670, incorporated 2 Jul 2013
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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