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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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PAYMENT INSTITUTIONTravelex

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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

KuCoin

Crypto exchange · International

About the company

Legal company nameEchuca Trading Pty Ltd · Peken Global Limited
Year founded2017
Headquarters / registered countryNot stated
Websitewww.kucoin.com/en-au
Last checked09.10.2026

According to its official website, KuCoin is a cryptocurrency exchange whose founders wrote the first lines of code in late 2013 and which officially launched in the third quarter of 2017; the site states that it serves more than 45 million users in more than 200 countries and regions and that the platform is operated by Peken Global Limited. For Australian users, the issuer of the derivative products listed on the site and the provider of the related trading services is Sydney-based Echuca Trading Pty Ltd (AFSL 297499); the site stresses that investing with Echuca Trading does not give ownership of the underlying assets. According to the site's roadmap, KuCoin obtained AUSTRAC digital currency exchange registration in the fourth quarter of 2025 and launched KuCard on the Mastercard network in Australia in the second quarter of 2026. The site says it offers crypto buying and conversion, spot, futures and margin trading, Earn products, trading bots, KuCard, KuCoin Pay, a Web3 wallet, tokenised stocks and indices, and institutional, API and OTC services. This information is the company's own statement.

Account Details

ACCOUNT TYPESRetail users · Institutional clients (institutional services, API, brokers)
MIN. DEPOSITNot stated
PLATFORMSWeb · iOS and Android apps · API
PRODUCTSCrypto buying and conversion · Spot, futures and margin trading · Earn products · Trading bots · KuCard · KuCoin Pay · Web3 wallet · Tokenised stocks and indices · OTC

Licences and regulation

ASIC (Australia)

Licence no.AFSL 297499
Licence holderECHUCA TRADING PTY LTD
ScopeAFS licence held since 3 Jul 2006. According to ASIC's record, authorised to give general advice on deposit and payment products, derivatives, FX and securities, to deal in payment products, derivatives and FX, and to make a market in derivatives and FX for retail and wholesale clients.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: October 2023 – October 2026

  • Withdrawal / payment: 194
  • Account / trading conditions: 168
  • Bonus / promotion: 31
  • Identity verification: 28
  • Other: 12
  • Customer support: 10

VERY HIGH — COMPLAINT LEVEL

Fewer than 1% of institutions with complaint records received more complaints than this one.

BY TOPIC — Withdrawal / payment: Very high · Account / trading conditions: Very high · Bonus / promotion: Very high · Identity verification: Very high · Other: Very high · Customer support: High

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on KuCoin's Trustpilot page (61) and Şikayetvar (382) records as of 9 October 2026; one person's reviews count once, and records about fake sites and third parties using the KuCoin name are left out. Across the complaints, withheld or restricted withdrawals and transfers, delisted coins and dormant account fees stand out.

Sources and verification history

Official company sourceskucoin.com/en-au — homepage, footer, About Us page
Regulator recordsASIC — ECHUCA TRADING PTY LTD, AFSL 297499 (AFS licensee dataset, data.gov.au, 7 Oct 2026)
Company registerABN 79 115 459 124 (ABN Lookup)
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified09.10.2026

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