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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Luno

Crypto exchange · International

About the company

Legal company nameLuno (Pty) Ltd · Luno Malaysia Sdn. Bhd. · PT Luno Indonesia Ltd · Luno International Limited
Year founded2013
Headquarters / registered countryCape Town, South Africa
Websitewww.luno.com
Last checked10.10.2026

According to its official website, Luno is a cryptocurrency platform that has enabled millions of people to buy, sell, invest in and manage crypto since 2013, and it is an independently operating subsidiary of Digital Currency Group (DCG). In South Africa, services are provided by Cape Town-based Luno (Pty) Ltd; the company is an FSCA-authorised financial services provider (FSP 53314), a registered credit provider (NCRCP22123) and a third-party payment provider, and acts as a juristic representative of Black Onyx CurrencyHub (Pty) Ltd (FSP 50850) for derivatives. The licences page lists Luno Malaysia Sdn. Bhd., licensed by the Securities Commission Malaysia as a recognised market operator (digital asset exchange), PT Luno Indonesia Ltd, licensed by the OJK in Indonesia, Luno International Limited, which holds a Class F digital asset business licence from the BMA in Bermuda, and registrations in Australia (AUSTRAC), Nigeria, Uganda and the United Kingdom. The platform offers buying and selling of more than 50 cryptocurrencies, crypto bundles, staking and yield products, tokenised US shares and ETFs, prediction markets, an OTC desk, an API and stablecoin-based payment infrastructure for institutions. This information is the company's own statement.

Account Details

ACCOUNT TYPESRetail · Institutional (OTC, API, payment infrastructure)
MIN. DEPOSITNot stated
PLATFORMSWeb platform · iOS and Android app · API
PRODUCTSCrypto trading · Crypto bundles · Staking and yield products · Tokenised shares and ETFs · Prediction markets · OTC desk · Crypto payments

Licences and regulation

FSCA (South Africa)

Licence no.FSP 53314
Licence holderLuno (Pty) Ltd
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under Luno (Pty) Ltd (FSP 53314); authorised since 11 Apr 2024; approved product classes: crypto assets.
StatusVerified

SC (Malaysia)

Licence no.201501011592 (1136927-A)
Licence holderLuno Malaysia Sdn. Bhd.
ScopeThe company states that Luno Malaysia Sdn. Bhd. is licensed by the Securities Commission Malaysia as a Recognized Market Operator (Digital Asset Exchange) (201501011592 (1136927-A)). This record has not yet been verified in the official register.
StatusPending verification

OJK (Indonesia)

Licence no.KEP-17/D.07/2026
Licence holderPT Luno Indonesia Ltd
ScopeThe company states that PT Luno Indonesia Ltd is licensed by the OJK as a Digital Financial Asset Trader (KEP-17/D.07/2026). This record has not yet been verified in the official register.
StatusPending verification

BMA (Bermuda)

Licence no.202504676
Licence holderLuno International Limited
ScopeThe company states that Luno International Limited holds a Class F Digital Asset Business licence from the Bermuda Monetary Authority (202504676). This record has not yet been verified in the official register.
StatusPending verification

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: October 2025 – October 2026

  • Withdrawal / payment: 20
  • Account / trading conditions: 18
  • Identity verification: 11
  • Customer support: 6
  • Other: 6
  • Bonus / promotion: 1

MEDIUM — COMPLAINT LEVEL

40% of institutions with complaint records received more complaints than this one.

BY TOPIC — Withdrawal / payment: High · Account / trading conditions: High · Identity verification: Very high · Customer support: High · Other: High · Bonus / promotion: Very high

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on Luno's Trustpilot page (62) records as of 10 October 2026; one person's reviews count once, and records about fake sites and third parties using the Luno name are left out. Across the complaints, crypto transfers and withdrawals that did not arrive or were held, account closures during the exit from the United Kingdom and the EU, and login code and identity verification problems stand out.

Sources and verification history

Official company sourcesluno.com — homepage and footer, About and Licenses and registrations pages
Regulator recordsFSCA — Luno (Pty) Ltd, FSP 53314 (fsca.co.za)
Company registerCIPC (Companies and Intellectual Property Commission) — Luno (Pty) Ltd, 2013/075107/07
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified10.10.2026

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