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Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Luxon Pay

E-money institution · United Kingdom

About the company

Legal company nameLuxon Payments Limited · Luxon EU ApS · Luxon Pay, LLC · Luxon Pay Ltd
Year founded—
Headquarters / registered countryNottingham, United Kingdom
Websiteluxon.com
Last checked08.10.2026

According to its official website, Luxon Pay is a multi-currency digital wallet (e-wallet) app: users can hold more than 38 currencies in one account, exchange currencies instantly, send and request money from other Luxon Pay users free of charge, receive bank transfers using personal account/IBAN details and spend with a free Luxon Pay Mastercard. Funding methods vary by country (cards, bank transfer, open banking, Trustly, iDEAL, Pix, crypto, vouchers and more), and VIP levels with an account manager are offered based on quarterly deposit targets. Under its terms, merchants are mainly providers of online and in-person gaming and betting; business and merchant accounts are also available. The legal information on the site changes with the visitor's region: in the EU/EEA the service is provided by Luxon EU ApS (Denmark) acting as an e-money distributor for Sureswipe E.M.I. PLC (licensed by the Central Bank of Cyprus), in the US by Luxon Pay, LLC, and in Canada and other countries by Luxon Pay Ltd, registered with FINTRAC as a money services business; the card is issued by Monavate UAB. The publisher of the iOS and Android apps linked from the site is Nottingham-based Luxon Payments Ltd, an FCA Authorised Electronic Money Institution. This information is the company's own statement.

Account Details

ACCOUNT TYPESPersonal, VIP, business and merchant accounts
MIN. DEPOSITNot stated
PLATFORMSiOS and Android app · Web
PRODUCTSMulti-currency e-wallet · Luxon Pay Mastercard · Currency exchange · Peer-to-peer transfers · Bank transfer (IBAN) · Merchant payments

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 900929
Licence holderLuxon Payments Limited
ScopeListed in the FCA register as an Authorised Electronic Money Institution under Luxon Payments Limited (FRN 900929) since 3 Sep 2019.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: March 2023 – October 2026

  • Account / trading conditions: 16
  • Withdrawal / payment: 14
  • Identity verification: 10
  • Customer support: 3
  • Other: 1

No. 270 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Account / trading conditions: 247. · Withdrawal / payment: 242. · Identity verification: 61. · Customer support: 267. · Other: 314.

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on the Luxon Pay Trustpilot page (44) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Luxon Pay name are left out. Across the complaints, deposit, withdrawal and exchange fees, allegations of accounts being closed without reason or blocked with funds inside, and repeated identity and bank statement requests stand out.

Sources and verification history

Official company sourcesluxon.com — homepage, Terms and Conditions (EU and ROW versions), Fees, footer; App Store 'Luxon Pay' (publisher Luxon Payments Ltd)
Regulator recordsFCA — Luxon Payments Limited, FRN 900929 (register.fca.org.uk)
Company registerCompanies House — LUXON PAYMENTS LTD, company no 11462356, incorporated 12 Jul 2018
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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