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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

MBNA

Payment institution · United Kingdom

About the company

Legal company nameMBNA Limited · Lloyds Bank plc
Year founded—
Headquarters / registered countryChester, United Kingdom
Websitewww.mbna.co.uk
Last checked08.10.2026

According to its official website, MBNA is a brand offering balance transfer and purchase credit cards, personal loans, savings accounts and home insurance in the United Kingdom and is part of Lloyds Banking Group. Credit cards are issued by MBNA Limited, whose registered office is at Cawley House, Chester Business Park, Chester; the site says the company is authorised and regulated by the FCA and is also authorised by the FCA under the Payment Services Regulations 2017 for the provision of payment services (FRN 204487). The site also says that MBNA is a trading style of Lloyds Bank plc, that personal loans are provided by Lloyds Bank plc and that MBNA savings are held with Lloyds Bank plc as deposit taker (FRN 119278); MBNA Home Insurance is arranged by Lloyds Bank Insurance Services Limited and underwritten by Lloyds Bank General Insurance Limited. Cards and accounts are managed through Online Services and the MBNA mobile app; applicants must be UK residents aged 18 or over. This information is the company's own statement.

Account Details

ACCOUNT TYPESPersonal customers (UK residents aged 18 or over)
MIN. DEPOSITNot stated
PLATFORMSOnline Services · MBNA mobile app (iOS, Android)
PRODUCTSBalance transfer and purchase credit cards · Personal loans · Savings accounts · Home insurance

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 204487
Licence holderMBNA Limited
ScopeListed in the FCA register as an Authorised Payment Institution under MBNA Limited (FRN 204487) since 22 Jun 2018. It also holds permissions to enter into regulated credit agreements as lender, credit broking and debt collecting.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: January 2026 – October 2026

  • Customer support: 32
  • Account / trading conditions: 31
  • Other: 21
  • Withdrawal / payment: 9
  • Identity verification: 2

No. 106 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Customer support: 11. · Account / trading conditions: 155. · Other: 20. · Withdrawal / payment: 285. · Identity verification: 222.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on MBNA's Trustpilot page (95) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the MBNA name are left out. Across the complaints, long waits and unreachable customer service, card blocks and app access problems, and rejected home insurance claims stand out.

Sources and verification history

Official company sourcesmbna.co.uk — homepage and footer (legal information); read via an r.jina.ai copy because the site blocks automated access
Regulator recordsFCA — MBNA Limited, FRN 204487 (register.fca.org.uk) · FCA — Lloyds Bank PLC, FRN 119278 (register.fca.org.uk)
Company registerCompanies House — MBNA LIMITED, company no 02783251, incorporated 25.01.1993
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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