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FINANCIAL INSTITUTION INFORMATION PLATFORM

Review verifiable information about forex brokers, banks, fintechs, crypto exchanges and payment providers in one place.

Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Monek

Payment institution · United Kingdom

About the company

Legal company nameMonek Merchant Services Ltd · Monek Group Limited
Year founded—
Headquarters / registered countryLichfield, United Kingdom
Websitewww.monek.com
Last checked08.10.2026

According to its official website, Monek is a payment provider offering card payment acceptance to UK businesses from small businesses to enterprises; the site says it serves more than 18,000 merchants and has over 26 years in payments. Monek Merchant Services Ltd is an Authorised Payment Institution authorised and regulated by the FCA under the Payment Services Regulations 2017 (FRN 920628); its registered office is in Lichfield, merchant funds are safeguarded in designated UK trust accounts, and the site's copyright notice names Monek Group Limited. Services include online payments and hosted checkout, PAX card machines from GBP 25 a month, pay by link, a virtual terminal for phone payments, a developer API, EPOS and Xero integration, a WooCommerce plugin, merchant cash advance and buy now pay later. The site says it offers small businesses a 0.99% blended rate with next-day settlement, IC++ pricing at higher volumes, and white-label and reseller programmes. This information is the company's own statement.

Account Details

ACCOUNT TYPESBusiness clients only (merchants)
MIN. DEPOSITNot stated
PLATFORMSMonek app (iPhone, iPad) · Merchant dashboard · Developer API · PAX card machines
PRODUCTSOnline payments · Card machines · Pay by link · Virtual terminal · EPOS and Xero integration · Merchant cash advance · Buy now pay later

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 920628
Licence holderMonek Merchant Services Ltd
ScopeListed in the FCA register as an Authorised Payment Institution under Monek Merchant Services Ltd (FRN 920628) since 6 Apr 2021.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: May 2023 – October 2026

  • Account / trading conditions: 1
  • Customer support: 1

No. 468 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Account / trading conditions: 422. · Customer support: 341.

SOURCES REVIEWED

The complaint distribution is based on the 1-star reviews on Monek's Trustpilot page (2) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Monek name are left out. Across the complaints, high charges and slow, inadequate customer support stand out.

Sources and verification history

Official company sourcesmonek.com — homepage and footer (legal information), About, Pricing
Regulator recordsFCA — Monek Merchant Services Ltd, FRN 920628 (register.fca.org.uk)
Company registerCompanies House — MONEK MERCHANT SERVICES LTD, company no 11894023, incorporated 20.03.2019
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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