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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
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Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Monzo

Bank · United Kingdom

About the company

Legal company nameMONZO BANK LIMITED
Year founded2015
Headquarters / registered countryLondon, United Kingdom
Websitemonzo.com
Last checked08.10.2026

According to its official website, Monzo is a bank built for the smartphone that was founded in early 2015 and became a regulated bank in August 2016. Monzo Bank Limited is registered in England and Wales under number 09446231, at Broadwalk House, 5 Appold St, London; the site says 16 million people use Monzo. Through its mobile app the bank offers personal and joint current accounts with no monthly fees, accounts for under-16s and 16–17-year-olds, paid account plans, savings Pots and Cash ISAs, credit cards (including Flex), loans, overdrafts, investment and pension products, insurance and business accounts; Fixed Rate and Select Access savings accounts require at least GBP 500. According to the Bank of England list and the FCA register, Monzo Bank Limited is authorised by the PRA to accept deposits and is regulated by the FCA and the PRA. The site states that eligible deposits are protected by the FSCS up to GBP 120,000 per person. This information is the company's own statement.

Account Details

ACCOUNT TYPESPersonal account · Joint account · Accounts for young people · Savings account · Cash ISA · Business account
MIN. DEPOSITGBP 500 (Fixed Rate Savings)
PLATFORMSMonzo mobile app
PRODUCTSCurrent accounts · Savings and ISAs · Credit cards (Flex) · Loans · Overdrafts · Investments · Pensions · Insurance · Business banking

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 730427
Licence holderMONZO BANK LIMITED
ScopeAuthorised by the PRA to accept deposits according to the Bank of England list of 1 Oct 2026; listed in the FCA register under MONZO BANK LIMITED (FRN 730427), regulated by the FCA and the PRA.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: September 2026 – October 2026

  • Withdrawal / payment: 43
  • Account / trading conditions: 24
  • Customer support: 8
  • Identity verification: 8
  • Other: 6
  • Bonus / promotion: 3

No. 99 for most complaints among 520 institutions.

RANK BY TOPIC — Withdrawal / payment: 59. · Account / trading conditions: 144. · Customer support: 109. · Identity verification: 50. · Other: 89. · Bonus / promotion: 52.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on the Monzo Trustpilot page (92) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Monzo name are left out. Across the complaints, accounts closed or restricted without explanation and funds held, rejected card disputes and fraud refunds, and slow complaint handling stand out.

Sources and verification history

Official company sourcesmonzo.com — homepage, Press, Instant Access Savings and Fixed Rate Savings pages, footer
Regulator recordsBank of England PRA list of banks (1 Oct 2026) · FCA — MONZO BANK LIMITED, FRN 730427 (register.fca.org.uk)
Company registerCompanies House — MONZO BANK LIMITED, company no 09446231
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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