ForexQ.com
ForexQ.com
According to its official website, MoonPay is a crypto trading and payments infrastructure company active since 2019 that says more than 35 million accounts have been created, that it supports 170 crypto assets and 180 countries and that it powers the infrastructure of nearly 500 companies. Individuals can buy crypto by card, Apple Pay, Google Pay and, depending on the region, PayPal, Venmo and bank transfer, sell to a bank account or Visa card, swap across chains (Trade), send with MoonTags without wallet addresses and hold funds in a stored-value account called MoonPay Balance; businesses are offered on/off-ramps, virtual accounts, stablecoin payments (MoonPay Commerce), institutional services and MoonPay Enterprise (formerly Iron) stablecoin APIs. According to the licences page, US services are provided by MoonPay USA LLC; the company states that this entity is a money services business registered with FinCEN (registration no. 31000301673327), holds money transmitter licences in numerous states under NMLS 2071245 and is also registered with FINTRAC; the group also lists MoonPay (UK) Limited (FCA, FRN 944746) in the UK, MoonPay Europe B.V. (AFM) in the EEA, MoonPay AUS Pty Ltd (AUSTRAC) in Australia and MoonPay Jersey Ltd (JFSC) in Jersey. The FinCEN MSB registration is a self-declaration, not a licence or supervisory approval. This information is the company's own statement.
User reports found online are classified by topic. The reports are compiled from records on Trustpilot, WikiFX, Şikayetvar and FastBull, and one person's records count once.
3 COMPLAINTS · Period reviewed: July 2024 – November 2026
88% of institutions with complaint records received more complaints than this one. 100% of complaints concern withdrawals and payments.
| TOPIC | COMPLAINTS | SHARE | LEVEL WITHIN SECTOR |
|---|---|---|---|
| Withdrawals and payments | 3 | 100% | Low |
The level is calculated by comparison with institutions in the same sector. Sources: Trustpilot · Şikayetvar · WikiFX · FastBull
The complaint distribution is based on Şikayetvar records about MoonPay (3) as of 12 November 2026; one person's records count once, and records about fake sites and third parties using the MoonPay name are left out. Across the complaints, balances that could not be transferred to a bank account or card and payments that never reached the receiving platform stand out.
No verified licence record was found for this institution in official regulator registers. The institutions below operate in the same service area, their licences are verified and their complaint levels are Medium or lower.
Licence details are verified against the regulators’ official registers. The list is generated automatically; it is not a recommendation and there is no paid placement.
According to the data, no verified licence record was found for MoonPay; 3 user reports have been reviewed. This page does not express an opinion; licence records come from official registers and reports from sourced records.
No verified licence record was found for MoonPay.
3 user reports about MoonPay were classified in the period July 2024 – November 2026. Most frequent topic: Withdrawals and payments (3). Sources: Trustpilot, Şikayetvar, WikiFX, FastBull.
Use the "File a Complaint" button on this page to open the form; the institution is preselected. Describe the issue, the date and attach any supporting documents. The complaint is reviewed by our team, published if eligible and forwarded to the institution; with the tracking link you receive, you can follow the process and the institution’s reply.
Licence records are checked against official registers (last verification 12.11.2026). Complaint records are re-scanned every month on Trustpilot, Şikayetvar, WikiFX, FastBull. The institution’s details were last checked on 12.11.2026.