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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
When was it checked?We clearly show when each critical piece of data was last checked.
Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

Mukuru

Payment institution · United Kingdom

About the company

Legal company nameRemitix Limited · Mukuru Financial Services (Pty) Ltd
Year founded—
Headquarters / registered countryLondon, United Kingdom
Websitewww.mukuru.com/en-uk/
Last checked08.10.2026

According to its official website, Mukuru is an Africa-focused money transfer and financial services brand; the site says it has been trusted for 20 years and serves more than 17 million customers. From the United Kingdom, money can be sent to bank accounts or mobile wallets in more than 20 countries including South Africa, Zimbabwe, Kenya, Nigeria, Ghana, Ethiopia, Somalia, Zambia, Malawi, India, Bangladesh and China; for businesses it offers MukuruPay, collections and disbursements. According to its terms of use, the Mukuru Money Transfer Service is operated by Remitix Limited under the trading name Mukuru; Remitix Limited is registered in England (company no 05270734, registered office in Paulton, Bristol) and is an Authorised Payment Institution registered with the FCA (FRN 576623). The site footer states that Mukuru Financial Services (Pty) Ltd in South Africa is an authorised financial services provider (FSP 45517) and a registered credit provider. The service is offered to individual and business customers through mobile apps (iOS, Android, Huawei) and online. This information is the company's own statement.

Account Details

ACCOUNT TYPESIndividual and business customers
MIN. DEPOSITNot stated
PLATFORMSMobile app (iOS, Android, Huawei) · Online account
PRODUCTSInternational money transfers · Bank account and mobile wallet payouts · MukuruPay · Collections and disbursements

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 576623
Licence holderREMITIX LIMITED
ScopeListed in the FCA register as an Authorised Payment Institution under REMITIX LIMITED (FRN 576623) since 28 Mar 2018.
StatusVerified

FSCA (South Africa)

Licence no.FSP 45517
Licence holderMUKURU FINANCIAL SERVICES (PTY) LTD
ScopeListed in the FSCA register as an authorised (Authorized) financial services provider under MUKURU FINANCIAL SERVICES (PTY) LTD, FSP 45517; the site says its products are underwritten by Guardrisk Life Limited.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: November 2022 – October 2026

  • Withdrawal / payment: 46
  • Customer support: 17
  • Account / trading conditions: 13
  • Identity verification: 9
  • Other: 9

No. 117 for most complaints among the 532 institutions with complaint records (918 institutions listed on the site).

RANK BY TOPIC — Withdrawal / payment: 74. · Customer support: 68. · Account / trading conditions: 268. · Identity verification: 71. · Other: 90.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on Mukuru's Trustpilot page (94) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the Mukuru name are left out. Across the complaints, delayed or undelivered transfers and slow refunds, difficulty reaching customer service, account and card blocks, and high fees stand out.

Sources and verification history

Official company sourcesmukuru.com — UK homepage (/en-uk/), Mukuru Money Transfer Service terms of use, footer
Regulator recordsFCA — REMITIX LIMITED, FRN 576623 (register.fca.org.uk) · FSCA — MUKURU FINANCIAL SERVICES (PTY) LTD, FSP 45517 (fsca.co.za)
Company registerCompanies House — REMITIX LIMITED, company no 05270734, incorporated 27 Oct 2004
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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