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FINANCIAL INSTITUTION INFORMATION PLATFORM

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Verify with the source.Wherever possible, information is matched against official registers and primary sources.
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Know the type of information.We classify user complaints, company statements and official records separately.
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HOW IT WORKS

See the level of evidence
on every institution profile.

Instead of ratings, we show the data, its source and its verification status.

  1. 01Data
  2. 02Source
  3. 03Verification
A

Sample Financial Institution

Broker · United Kingdom

Last checked: 23.09.2026
REGULATIONOfficial record verified

The licence number and scope are matched directly against the regulator’s source.

● Official source
USER FEEDBACKRecurring topics

Topics such as withdrawals, support and trading conditions are grouped by period.

● Verified platform record
COMPANY STATEMENTData disclosed by the company

The company’s own statements are shown separately from independent verification.

● Statement
← Home

NatWest

Bank · United Kingdom

About the company

Legal company nameNational Westminster Bank Plc · NatWest Markets Plc
Year founded1968
Headquarters / registered countryLondon, United Kingdom
Websitewww.natwest.com
Last checked08.10.2026

According to its official website, NatWest is the brand of National Westminster Bank Plc, formed after National Provincial Bank and Westminster Bank agreed to merge in 1968, which began trading on 1 January 1970; the bank is part of NatWest Group, which also includes the Royal Bank of Scotland and Ulster Bank NI brands and serves over 20 million customers. Its registered office is at 250 Bishopsgate, London. Through natwest.com it offers current accounts (Reward, Premier, student, child and joint accounts), savings accounts and cash ISAs, credit cards, loans, mortgages, investments and insurance, as well as banking for businesses and corporates, via online banking, the NatWest app and branches. The Fixed Term Savings account can be opened from GBP 1. NatWest Markets Plc, named on NatWest's corporate pages for foreign exchange services, also appears on the Bank of England list as a separate bank. According to the Bank of England list and the FCA register, National Westminster Bank Plc and NatWest Markets Plc are authorised by the PRA to accept deposits and are regulated by the FCA and the PRA. The site says eligible deposits in current and savings accounts are covered by the FSCS up to a total of GBP 120,000 per person, per banking licence. This information is the company's own statement.

Account Details

ACCOUNT TYPESCurrent account · Premier account · Savings account · ISA · Child and student account · Business and corporate account
MIN. DEPOSITGBP 1 (Fixed Term Savings)
PLATFORMSOnline banking · NatWest app
PRODUCTSCurrent accounts · Savings and ISAs · Credit cards · Loans · Mortgages · Investments · Insurance · Business and corporate banking

Licences and regulation

FCA (United Kingdom)

Licence no.FRN 121878
Licence holderNATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
ScopeAuthorised by the PRA to accept deposits according to the Bank of England list of 1 Oct 2026; listed in the FCA register under NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY (FRN 121878), regulated by the FCA and the PRA. FCA register status: See full details.
StatusVerified

FCA (United Kingdom)

Licence no.FRN 121882
Licence holderNatWest Markets Plc
ScopeAuthorised by the PRA to accept deposits according to the Bank of England list of 1 Oct 2026; listed in the FCA register under NatWest Markets Plc (FRN 121882), regulated by the FCA and the PRA.
StatusVerified

User complaints

User reports found online are classified by topic. The charts show how reports are distributed; the reports are compiled from records on platforms that verify users and screen out fake reviews.

Period reviewed: September 2026 – October 2026

  • Customer support: 32
  • Account / trading conditions: 26
  • Withdrawal / payment: 16
  • Other: 9
  • Identity verification: 3
  • Bonus / promotion: 1

No. 113 for most complaints among 520 institutions.

RANK BY TOPIC — Customer support: 9. · Account / trading conditions: 135. · Withdrawal / payment: 139. · Other: 59. · Identity verification: 117. · Bonus / promotion: 86.

SOURCES REVIEWED

The complaint distribution is based on the latest 1-star reviews on the NatWest Trustpilot page (87) as of 8 October 2026; one person's reviews count once, and records about fake sites and third parties using the NatWest name are left out. Across the complaints, allegations of blocked payments and frozen accounts, app login problems and difficulty reaching customer service stand out.

Sources and verification history

Official company sourcesnatwest.com — homepage, Savings, Corporates & Institutions, footer · natwestgroup.com — Who we are, Heritage (National Westminster Bank Plc) · App Store 'NatWest Mobile Banking' (National Westminster Bank plc)
Regulator recordsBank of England PRA bank list (1 Oct 2026) · FCA — National Westminster Bank Public Limited Company, FRN 121878 (register.fca.org.uk) · FCA — NatWest Markets Plc, FRN 121882 (register.fca.org.uk)
Company registerCompanies House — National Westminster Bank Plc, company no 00929027 · Companies House — NatWest Markets Plc, company no SC090312
User feedback sourcesTrustpilot · Şikayetvar · WikiFX
Last verified08.10.2026

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